REBECCA DESROSIERS
Manchester,NH
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. To seek and maintain full-time position that offers professional growth.
Overview
20
20
years of professional experience
Work History
Burndy LLC
Manchester
09.2023 - 02.2024
- Reviewed ship and debit backlog of 7 million, brought down to 3 million
- Collaborated with sales, pricing department to better assist ship and debit team
- Advised upper management a deduction analyst needs to be in house
- Advised ship and debit allowance needs to be reviewed and changed
- Advised collection analysts need to follow-up frequently.
Pricing Manager
Burndy, LLC
Manchester
03.2020 - 02.2022
- Directed a team of eight pricing analysts to optimize pricing models by market, improving overall financial performance
- Streamlined pricing processes for increased efficiency, reducing manual work and potential errors, continuous evaluation of process improvements
- Increased profitability by implementing strategic pricing initiatives and monitoring market trends
- Collaborated with product management and finance teams to ensure accurate costing information was used in all pricing decisions
- Generated price increase letters to all customers 60 days in advance, provided updated files to all customers and sales reps by due date provided
- Implemented price increase across 30,000+ items in a timely manner
- Pulled documentation for internal and external auditors
- Negotiated with sales reps and customers on escalated pricing issues
- Created work instructions and policy changes
- Interviewed, hired and onboarded new employees.
Credit Supervisor
One Hubbell Finance
09.2019 - 03.2020
- Remote
- Obtained and reviewed credit reports, credit references, and financial statements to establish credit limits for new accounts
- Conducted thorough risk assessments for potential clients, resulting in minimized losses due to default or bankruptcy
- Complied with established internal controls and policies
- Handled Name and Ownership changes on existing accounts.
Accounts Receivable Manager
Burndy, LLC
Manchester
12.2018 - 09.2019
- Directed team of five credit and collection analysts, providing guidance and support for optimal performance
- Created work instructions and policy changes
- Negotiated payment terms with clients to facilitate mutually beneficial agreements while maintaining company profitability goals
- Established/approved credit limits based on thorough risk assessments, minimizing potential losses
- Resolved authorized deductions by entering adjusting entries
- Created monthly reports detailing accounts receivable performance metrics for senior management review
- Goal was 3% and under for aged receivables including deductions, obtained this level quarterly
- Collaborated with cross-functional teams to resolve billing disputes
- Complied with established internal controls and policies, pulled documentation for internal and external auditors
- Facilitated knowledge transfer to new shared services.
Credit/Collections Analyst
Burndy, LLC
Manchester
04.2015 - 12.2018
- Managed portfolio of over seven hundred clients’ while ensuring compliance with established policies and procedures
- Enhanced cash flow by analyzing and resolving outstanding account balances
- Improved customer payment behavior with monthly statements and consistent follow-up
- Increased company's profitability by closely monitoring at-risk accounts and taking appropriate actions when necessary
- Developed strong working relationships with customers
- Evaluated potential new client's creditworthiness using various research methods such as credit bureau reports, reference checks, and financial statements
- Investigated deductions on invoices and processed accordingly
- Responded to customer inquiries and provided detailed information
- Prepared and submitted legal documents to initiate court proceedings.
Pricing Analyst
Burndy, LLC
Manchester
07.2005 - 04.2015
- Managed portfolio of key accounts, ensuring alignment of pricing strategies with client expectations and contractual agreements
- Analyzed market pricing to prepare bids/proposals for existing/new clients to maintain and secure new business
- Built and sustained strong working relationships with coworkers, sales representatives, distributors, and end users
- Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates
- Developed strong analytical and financial skills, which helped to anticipate market and company needs
- Provided training to new team members on policies and best practices in pricing analysis.
Customer Service Representative
Burndy, LLC
Manchester
10.2003 - 07.2005
- Answered constant flow of customer calls with minimal wait times
- Ensured customer satisfaction by entering customer purchase orders both accurately and promptly, expedited customer purchase orders as needed
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team
- Processed return authorizations.
Education
Bachelors - Business Administration | Industrial Organizational Psychology
Southern New Hampshire University
Apr 2025
Education (GED) - undefined
Manchester School of Technology
Jan 1997
Skills
- Core Skills
- Critical Thinking, Analytical Skills, Effective Communication, Hiring, Onboarding, Training, Multitasker, Time Management, Organizational Skills, Relationship Building, Effective Oral Communication, Effective Written Communication, Teamwork, Leadership, Detailed Oriented, Computer Skills, Microsoft Products, SAP, Success Factors, Salesforce, B2B, Power BI, Collections, EDI, Invoicing
Affiliations
CPR Dec 2023
American Heart Association
BLS Dec 2023
American Heart Association
Timeline
Burndy LLC
09.2023 - 02.2024
Pricing Manager
Burndy, LLC
03.2020 - 02.2022
Credit Supervisor
One Hubbell Finance
09.2019 - 03.2020
Accounts Receivable Manager
Burndy, LLC
12.2018 - 09.2019
Credit/Collections Analyst
Burndy, LLC
04.2015 - 12.2018
Pricing Analyst
Burndy, LLC
07.2005 - 04.2015
Customer Service Representative
Burndy, LLC
10.2003 - 07.2005
Bachelors - Business Administration | Industrial Organizational Psychology
Southern New Hampshire University
Education (GED) - undefined
Manchester School of Technology
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