Rebecca DiMuzio
Conshohocken,PA
Summary
Results-driven Business Process Effectiveness Manager with extensive experience in process improvement, project management, and strategic partnerships within mission-driven organizations. Proven track record of optimizing operations and enhancing customer experiences through data-driven decision-making and effective communication, aligning with the goals of advancement and development initiatives.
Overview
9
9
years of professional experience
Work History
Business Process Effectiveness Manager
Comcast Corporation
Philadelphia, PA
12.2021 - Current
- Spearhead development of Comcast business billing solutions through collaboration with enterprise clients and developers, prioritizing enhancements and managing deliverables for over 60 business requests.
- Manage bill presentment for 50+ products on a major platform, ensuring accurate customer invoicing through comprehensive documentation and cross-functional collaboration.
- Direct cross-functional partnerships between billing platform information systems and billing operations, translating requirements and prioritizing over 20 enhancements.
- Coordinate bill run operations for over 80,000 customers by partnering with information systems and quality assurance teams to resolve issues efficiently.
- Employ SQL reporting to analyze payment activity trends and generate targeted customer lists for operational initiatives.
- Oversaw launch of Comcast business bill presentment platform, managing design, stakeholder communication, testing, training, and deployment to enhance customer billing experience.
Business Process Management Senior Analyst: User Acceptance Testing
Comcast Corporation
Philadelphia, PA
08.2021 - 08.2025
- Served as the User Acceptance Testing (UAT) Defect Manager for a major ERP system, partnering with testers and developers to drive timely resolution of critical issues while presenting weekly production readiness updates to leadership stakeholders that highlighted key risks, project status, and actionable next steps.
- Coordinated the launch of eight automations in an ERP Production environment by collaborating with the Automation Center of Excellence, project vendors and business users.
- Led the migration of defect and test case data for a major ERP system, implemented process enhancements in the new tool to support team operations, and trained developers and testers on system functionality and best practices.
- Managed four co-op team members by training them on defect management processes, overseeing day-to-day activities, and delegating assignments to support project deliverables.
Business Process Management Analyst 2
Comcast Corporation
Philadelphia, PA
10.2018 - 12.2021
- Facilitated timely resolution of critical issues by collaborating with testers and developers for project milestone approvals.
- Created defect and test case status reports for leadership stakeholders to communicate project progress.
Events Committee Volunteer
Make-A-Wish Young Professionals Board
Philadelphia, PA
07.2017 - 10.2018
- Organized annual tennis round robin and luncheon, raising over $50,000 for children with critical illnesses from 2022 to 2024.
- Secured sponsorships from local and national businesses to fund event initiatives.
- Managed silent auctions to enhance community involvement and maximize contributions.
Education
MBA - Leadership Concentration
Haub School of Business
Philadelphia, PA01-2025
Bachelor of Science - Business Administration, Finance, Business Intelligence and Analytics Double-Major
Haub School of Business
Philadelphia, PA05-2017
Skills
Leadership Experience
Served as a Lead and Committee Member for the Make-A-Wish Young Professionals Board from August 2021 – August 2025. Collaborated with community partners to plan and execute fundraising events through venue coordination, sponsorship acquisition, silent auction management, event marketing, and volunteer/community engagement. Led the annual Tennis Round Robin at the Philadelphia Cricket Club from 2022–2024, raising more than $50,000 in support of the organization’s mission.
Timeline
Business Process Effectiveness Manager
Comcast Corporation
12.2021 - Current
Business Process Management Senior Analyst: User Acceptance Testing
Comcast Corporation
08.2021 - 08.2025
Business Process Management Analyst 2
Comcast Corporation
10.2018 - 12.2021
Events Committee Volunteer
Make-A-Wish Young Professionals Board
07.2017 - 10.2018
MBA - Leadership Concentration
Haub School of Business
Bachelor of Science - Business Administration, Finance, Business Intelligence and Analytics Double-Major
Haub School of Business