Rebecca Duran
Barstow,California
Summary
Dedicated front desk receptionist with strong skills in conflict resolution, guest relations, and appointment scheduling. Committed to ensuring high customer satisfaction through effective communication and team collaboration.
Overview
27
27
years of professional experience
Work History
Front Desk Receptionist
Barstow College
Barstow, California
01.2025 - Current
- Greeted students and visitors warmly at the front desk.
- Managed incoming phone calls and directed them appropriately.
- Maintained organized filing system for student records and documents.
Owner/Manicurist and Pedicurist
Nail House Rock
Barstow, California
10.1998 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
AA In Child DEv. - Child Development
Barstow College
Barstow, CA01-2026
Barstow High
Barstow, CA06-1988
Skills
- Child development
- Classroom management
- Customer service
- Team collaboration
- Conflict resolution
- Effective communication
- Mail distribution
- Multi-line telephone systems
- Appointment scheduling
- Filing
- Visitor registration
- Guest relations
- Sorting mail
- Scheduling appointments
- Cash handling
- Client communication
Timeline
Front Desk Receptionist
Barstow College
01.2025 - Current
Owner/Manicurist and Pedicurist
Nail House Rock
10.1998 - Current
AA In Child DEv. - Child Development
Barstow College
Barstow High