Rebecca Dutton
Dale
Summary
Dynamic Team Lead with 15 years of collection experience at Gallant (formerly Navient), excelling in training and development. Proven track record in enhancing customer satisfaction and managing supervisor calls. Skilled in Microsoft Word and Excel, demonstrating exceptional time management and compliance in high-pressure environments.
Overview
21
21
years of professional experience
Work History
Team Lead
Gallant Formally Navient
12.2004 - Current
Oversaw call monitoring, training sessions, supervisor calls, attendance management, live call assistance, and customer interactions in current Team Lead role.
Education
High School Diploma - Majored in Business
Fillmore Central School
Fillmore, NY06.1995
Skills
- 15 years of Collection Experience
- Time Management
- Training and Development
- Microsoft Word and Excel
- Handling Supervisor Calls
- Customer Satisfaction
- Compliant
Timeline
Team Lead
Gallant Formally Navient
12.2004 - Current
High School Diploma - Majored in Business
Fillmore Central School
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