Rebecca Earnshaw
Deer Park,TX
Summary
Results-driven administrative leader with over 10 years of experience in managing high-performing teams across diverse sectors, including engineering, construction, law, and hospitality. Expertise in staff training, process improvement, and client relationship management, providing effective support in fast-paced environments. Proven ability to enhance operational efficiency and deliver superior service.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Career Break / Family Caregiver
Independent Contractor - Delivery Driver
Pasadena, TX
09.2024 - Current
- Managed independent contracting alongside family caregiving responsibilities, demonstrating adaptability and commitment.
- Provided prompt customer support in a fast-paced setting.
- Delivered on-time shipments and resolved customer issues effectively, enhancing overall service satisfaction.
- Used strong time management, communication, and problem-solving skills in daily work.
- Coordinated delivery schedules and routes to ensure timely service and meeting customer requests.
- Coordinated driver routes and completed timely drop-offs.
- Loaded, transported, and unloaded packages for independent contractor deliveries.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Evaluated routes for optimal access to customer sites considering weather and road conditions.
Senior Office Services Coordinator
Williams Lea
, Texas
05.2022 - 09.2024
- Coordinated catering, coffee service, and refreshments for office functions, ensuring seamless event experiences.
- Led team of 12 staff members, providing training and guidance for smooth event execution.
- Trained and coached staff on customer service, food and beverage knowledge, and health and safety standards in the office.
- Set up and broke down conference rooms for meetings and events.
- Completed regular walkthroughs to verify rooms were stocked and ready.
- Tracked and organized office supplies, maintaining optimal stock levels for uninterrupted daily operations.
- Provided front desk coverage, managed check-in, greeted visitors, and coordinated meeting logistics.
- Prepared copy jobs, print requests, and document finishing tasks.
- Facilitated efficient management of incoming and outgoing mail for client offices.
Location Lead - Information Manager
S & B Engineers and Constructors
Houston, TX
06.2011 - 03.2021
- Supervised and led a team, coaching and training new hires
- Addressed project team questions and concerns efficiently
- Oversaw distribution of engineering deliverables and vendor documentation to ensure timely access for project teams
- Streamlined document routing, revision tracking, and distribution processes for project stakeholders to enhance collaboration
- Implemented security measures to protect confidential information from unauthorized access or manipulation.
- Monitored system performance metrics and generated reports accordingly.
- Drafted policies and procedures for the effective management of information resources.
- Monitored and logged document changes, including revisions and updates, to maintain accurate records. through logs, transmittals, and version history.
- Archived outdated records according to retention guidelines to ensure compliance and organizational efficiency. following retention guidelines to maintain compliance and organizational efficiency. following retention and compliance standards.
- Coordinated updates with engineers, managers, and department staff.
- Compiled reports on document status, routing, and approval workflows to facilitate decision-making and maintain project transparency
- Provided technical assistance to troubleshoot issues related to document control operations.
- Assisted with the development of new documentation systems, processes, and templates.
Reprographics Specialist
S & B Engineers and Constructors
Houston, TX
06.2007 - 06.2011
- Adjusted and maintained paper folding, cutting, binding, laminating, and other reprographics equipment.
- Inspected print jobs for quality, alignment, and finish before release.
- Trained new staff members on proper use of reprographics machinery and software applications.
- Managed inventory levels in office supply room, ensuring consistent availability of materials for reprographics tasks.
- Utilized various software and tools to streamline processes and optimize performance.
- Developed innovative strategies to improve team collaboration and streamline workflows. and solutions to enhance team performance and outcomes.
Education
Some College (No Degree) - Information Technology
San Jacinto College
Pasadena, TXSkills
- Information management
- Microsoft Office proficiency
- Calendar management
- Office coordination
- Time management
- Fast-paced multitasking
- Team leadership
- Accuracy and attention to detail
- Communication skills
- Strong interpersonal skills
- Workflow optimization
- Attention to detail
Certification
- AutoCAD Fundamentals I, Horn Drafting and CAD Center Houston, TX, 2013-06
- AutoCAD Fundamentals II, Horn Drafting and CAD Center Houston, TX, 2014-06
Timeline
Career Break / Family Caregiver
Independent Contractor - Delivery Driver
09.2024 - Current
Senior Office Services Coordinator
Williams Lea
05.2022 - 09.2024
Location Lead - Information Manager
S & B Engineers and Constructors
06.2011 - 03.2021
Reprographics Specialist
S & B Engineers and Constructors
06.2007 - 06.2011
Some College (No Degree) - Information Technology
San Jacinto College