Rebecca Elkins

Rumpke Waste & Recycling

06.2016 - Current

Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Directed dispatching, routing, and tracking of Number fleet vehicles.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Promoted teamwork among colleagues by proactively assisting others when needed.
Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Consistently met performance metrics for call handling, contributing to the overall success of the department.
Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Answered phone calls and responded to customer emails.
Utilized dispatch software to enter customer orders, deliveries and receipts.
Monitored and tracked dispatch communication systems.
Communicated with customers to provide delivery updates and resolution.
Utilized customer feedback to improve customer service.
Provided customers with information on products and services.