Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Rebecca Ellerman

Manitowoc,WI

Summary

Adept at managing high-stress situations, I significantly enhanced customer loyalty at HME Home Medical through empathetic dispute resolution and efficient problem-solving. Skilled in both critical thinking and data entry, I trained new staff, ensuring high service standards. My approach consistently fostered positive experiences, demonstrating my commitment to excellence in customer service.

Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

HME Home Medical
06.2018 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

High School Diploma -

Lincoln High School
Manitowoc, WI
06-1973

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Order processing
  • Documentation

Timeline

Customer Service Representative

HME Home Medical
06.2018 - 02.2025

High School Diploma -

Lincoln High School
Rebecca Ellerman