Rebecca Ellis
Ft. Worth,TX
Summary
Energetic and compassionate individual with passion for fostering positive learning environment. Possesses deep understanding of educational principles and effective classroom management techniques, coupled with proficiency in curriculum development and lesson planning. Committed to inspiring students and fostering academic growth.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Hard Eight BBQ
09.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Store Associate
Quick Trip
04.2023 - 09.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
Education
Bachelor of Arts - Psychology
Prairie View A&M University
Prairie View, TX05-2028
Associate of Arts - General Studies
Tarrant County College
Fort Worth, TX05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Conflict resolution
- Payment processing
- Order processing
- Team development
- Microsoft PowerPoint
- Administrative support
- Microsoft outlook
Timeline
Customer Service Representative
Hard Eight BBQ
09.2023 - 02.2024
Store Associate
Quick Trip
04.2023 - 09.2023
Bachelor of Arts - Psychology
Prairie View A&M University
Associate of Arts - General Studies
Tarrant County College
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