Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

REBECCA ESPARSEN

Albuquerque,NM

Summary

Hard-working natural born leader with 9 years of restaurant experience, 7 years of retail, and almost three years working in medical/recreational marijuana sales. True love of community and natural feel for customer service. Prefers to settle into a job for an extended period of time. Always striving to cultivate relationships with both colleagues and customers. Accomplished Assistant Manager with in-depth experience consistently rising through ranks.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Purlife Dispensary
05.2022 - Current
  • Worked with Purlife through one pandemic and citywide shut down and three 420’s.
  • Forefront of introduction of recreational marijuana to state of New Mexico in April of 2022
  • Management of 13 staff members
  • Overseeing flow and satisfaction of 150-200 patients per day.
  • Maintaining monetary integrity of 5 cash registers adding up to $10,000+ at days end
  • Helped implement and worked with two separate POS systems
  • Inputting days numbers into KPI tracker
  • Locating and resolving discrepancies that may arise within debit or cash register systems
  • Greatly strengthened staff knowledge of various systems used within dispensary improving job performance across the board.
  • Established inclusive encouraging environment for extensive customer base.
  • Hugely instrumental in culture and general feel of entire dispensary
  • Made it known through action, signage, and verbiage that our location supports and encourages people from every walk of life
  • Maintaining trusted relationships with employees while developing new more in-depth relationships with clientele.
  • Continuing PSP responsibilities

PSP LEAD

Purlife
10.2021 - 05.2022
  • Performed same responsibilities and duties of general and assistant manager, as well as continuing fulfill role of traditional budtenders when needed
  • Duties of PSP Lead
    -Knowing how to properly open and close store
    -In house cash audit each morning
    -Traveling to other Purlife locations to pick up product/bank runs
    -Maintain store menu/TVs
    -Counting down drawers at close of day
    -Creating deposit at days end
    -Maintain adequate amount of change in tils throughout day
    -Remaining consistently available for any questions, needs, or concerns patients or staff may have
    -Playing gatekeeper between patients and upper management
    -Creating constructive resolutions with unsatisfied patients
    -Keeping fair eye on patient/associate interactions to make sure respect is being given from both ends
    -Diffusing conflict between employees
    -Maintaining positive and optimistic attitude as management
    -Maintaining clean storefront i.e. disinfection and cleaning break room, bathroom, and office
    -Keeping T-shirt display stocked and presentable
    -Holiday parties

RECEPTIONIST/SALES ASSOCIATE/WEIGH STATION LEAD

Purlife Dispensary
03.2020 - 10.2021
  • Associates work different position each day
  • Reception required answering of phones, checking in existing patients as well as setting up accounts for new patients, cleaning lobby, organizing merchandise displays, and plant care
  • Sales associates worked cash register, assisting in recommending medicine and dosage based on each patient’s individual needs, and getting them any accessories patient may need in consuming their medicine
  • Weigh station lead expected to measure out proper dosage for patients and keep medicine room stocked during hours of operation

Education

Bachelor’s degree - Chicano Studies, Psychology

The University of New Mexico
Albuquerque, NM
12.2022

ASSOCIATES DEGREE - LIBERAL ARTS CNM

Central New Mexico Community College
Albuquerque, NM
05.2018

ASSOCIATES DEGREE - COMMUNICATIONS, CNM

Central New Mexico Community College
Albuquerque, NM
05.2018

Skills

  • Ability to work in fast-paced atmosphere
  • Excellent customer service and telephone skills
  • Nine years restaurant experience
  • Seven years of waitressing experience
  • Ability to work and collaborate in team environment
  • Ability to follow instructions well and make decisions with no supervision
  • Excellent skills in task management and prioritization
  • Displays strong written and verbal communications skills

Timeline

Assistant Manager

Purlife Dispensary
05.2022 - Current

PSP LEAD

Purlife
10.2021 - 05.2022

RECEPTIONIST/SALES ASSOCIATE/WEIGH STATION LEAD

Purlife Dispensary
03.2020 - 10.2021

Bachelor’s degree - Chicano Studies, Psychology

The University of New Mexico

ASSOCIATES DEGREE - LIBERAL ARTS CNM

Central New Mexico Community College

ASSOCIATES DEGREE - COMMUNICATIONS, CNM

Central New Mexico Community College

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