REBECCA ESPITIA
Alabama Oncology
PINSON
12
years of professional experience
Detail-oriented Data Entry Clerk experienced in processing sensitive patient information with accuracy. Achieved enhanced operational efficiency through strong attention to detail and effective problem-solving. Focused on maintaining confidentiality of patient records and delivering exceptional customer service.
Work History
Data Entry Clerk
3 Years 11 Months- Processed patient data with high accuracy using electronic health record systems.
- Collaborated with medical staff to ensure timely entry of patient records and appointment scheduling.
- Conducted data verification to improve overall accuracy and reduce errors in patient documentation.
- Monitored daily data input operations to ensure adherence to quality standards and deadlines.
- Completed data entry tasks with accuracy and efficiency.
Shift Leader
2 Years 3 Months- Trained and mentored team members on operational procedures and customer service excellence.
- Coordinated shift schedules, balancing staff availability with peak service demands.
- Supervised daily operations, ensuring high standards of food quality and service.
- Implemented inventory management practices to reduce waste and optimize supply levels.
- Resolved customer complaints efficiently, enhancing overall dining experience and satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts between employees to maintain positive and productive work environments.
Physical Therapy Aide
1 Year 1 Month- Maintained cleanliness and organization of therapy equipment and treatment areas.
- Monitored patient progress and reported findings to physical therapists for evaluation.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Communicated with physicians to provide updates on patient care.
Restaurant Hostess
1 Year 9 Months- Managed reservation system to optimize seating efficiency.
- Greeted and seated guests promptly to enhance dining experience.
- Collaborated with kitchen and waitstaff to facilitate smooth service flow.
- Trained new hosts on customer service protocols and reservation management.
- Assisted in event planning for special occasions, enhancing customer satisfaction initiatives.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma
Skills
Data entry
Microsoft Excel
Microsoft Word
Document scanning
Data archiving
Attention to detail
Maintains confidentiality
Time management
Problem solving
Strong problem solver
Problem solving skills
Team collaboration
Timeline
Data Entry Clerk
Alabama Oncology
08.2022 - CurrentRead More
Shift Leader
MUNOZ MEXICAN GRILL
03.2017 - 06.2019Read More
Physical Therapy Aide
ALABAMA SPINE & REHAB
01.2016 - 02.2017Read More
Restaurant Hostess
MUNOZ MEXICAN GRILL
08.2014 - 05.2016Read More
LOCUST FORK
High School Diploma
Read More