Rebecca Ethridge
Commerce,TX
Summary
Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Analyst
Blue Sky Innovative Solutions LLC
2022.05 - Current
- Documented business processes and analyzed procedures to align with changing business needs.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Advocated for staff members, helping to identify and resolve conflicts.
- Oversaw HR needs for 62-employee operation across 10 locations.
- Completed human resource operational requirements by scheduling and assigning employees.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Data Entry Specialist
The Network Group
2021.11 - Current
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Compiled data and reviewed information for accuracy prior to input.
- Evaluated source documents to locate information needed for each data entry field.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Identified data entry errors and reported to necessary departments and executed data verification to detect errors.
- Organized, sorted and checked input data against original documents.
- Verified accuracy of data before transcribing.
- Added documents to file records and created new records to support filing needs.
- Applied data entry knowledge skills to resolve indecipherable or garbled messages.
Tier 2 Technical Support Specialist
The Results
2017.09 - 2018.05
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Resolved problems, improved operations and provided exceptional service.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Submitted service tickets for equipment maintenance requests.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Call Center Research Specialist
Directions In Research
2016.04 - 2017.07
- Used specified forms to compile, record and code results or data from interviews and surveys.
- Elicited comments from individuals surveyed and accurately recorded comments.
- Explained survey objectives and procedures to interviewees.
- Performed data entry, electronic data collection and tracing to support call center research.
- Convinced unwilling individuals by using logical, persuasive rebuttals.
- Explained questions in better detail for interviewees to allow truthful answers.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Conducted interviews with participants to assess eligibility.
Data Entry Clerk
Texas Department Of Criminal Justice
2014.01 - 2016.03
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information. Obtained scanned records and uploaded into database.
- Reviewed completed work for compliance with regulations.
- Compiled data and reviewed information for accuracy prior to input.
- Organized, sorted and checked input data against original documents.
- Added documents to file records and created new records to support filing needs.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Identified data entry errors and reported to necessary departments.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Performed more than 30 hourly 10-key actions while maintaining 95% error rate.
Education
BBA - Human Resources Management
University of Houston - Victoria
Victoria, TXSome College (No Degree) - Veterinary Medicine (Pre-Veterinarian)
Sam Houston State University
Huntsville, TXSkills
- Computer proficiency
- Human resource laws
- Database Management
- Adobe and Adobe Flash
- Administrative Management
- Microsoft Office
- Trained in 10-Key
- Human Resources Department Processes
- Market Research Data Entry
- Spreadsheet management
- Transcribing Documents
- Data Processing and Data Input
- Identifying Errors
- Spreadsheet Creation
- Data collection and reporting
- Time sheet and HR experience
- Pre-Employment Screening
- Employee Timesheet Processing
Certification
- IBM Data Science Training - 03/2023-Current
Accomplishments
- Received a retention bonus and a raise at TDCJ for having a 95% accuracy on quality levels.
- Received employee of the month, a raise, and a promotion from Directions in Research for having exceptional customer service feedback and the most surveys done in a month.
- Promoted to Tier 2 Technical Support and moved to chat support at The Results for being able to handle more than three support tickets at a time.
Timeline
Human Resources Analyst
Blue Sky Innovative Solutions LLC
2022.05 - Current
Data Entry Specialist
The Network Group
2021.11 - Current
Tier 2 Technical Support Specialist
The Results
2017.09 - 2018.05
Call Center Research Specialist
Directions In Research
2016.04 - 2017.07
Data Entry Clerk
Texas Department Of Criminal Justice
2014.01 - 2016.03
BBA - Human Resources Management
University of Houston - Victoria
Some College (No Degree) - Veterinary Medicine (Pre-Veterinarian)
Sam Houston State University
- IBM Data Science Training - 03/2023-Current
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