Rebecca Farmer
Fort Wayne,IN
Summary
Dynamic sales professional with a proven track record at multiple retailers, excelling in customer service and relationship building. Skilled in developing effective customer service strategies, I consistently achieved company objectives while fostering a collaborative team environment. Known for my exceptional communication and problem-solving abilities, I thrive in fast-paced service settings. I believe the concierge position would utilize my capabilities in customer satisfaction and education.
Overview
7
7
years of professional experience
Work History
Sales Associate
Petco
04.2018 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Retail Keyholder
Pacific Trading Company
02.2015 - 04.2017
- Assisted customers with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained a professional demeanor to enhance workplace atmosphere for both customers and employees.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Offered friendly and efficient service to customers, handling challenging situations with ease.
- Maintained detailed records of inventory.
- Improved customer satisfaction with prompt and accurate information about products
Sales Manager
Iguana Vintage Clothing
04.2012 - 01.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Regularly achieved quarterly sales objectives by maintaining diligence and persistence in securing agreements.
- Offered tailored solutions to meet unique client needs.
Education
Bachelors - English
Louisiana State University
Baton Rouge, LA05.2012
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
- Client service
- Customer needs assessment
- Professional demeanor
- Building rapport
- Brand promotion
- Negotiation tactics
- Persuasion techniques
- Shipment processing
- Promotional support
- Friendly and outgoing
- Verbal and written communication
Timeline
Sales Associate
Petco
04.2018 - 02.2019
Retail Keyholder
Pacific Trading Company
02.2015 - 04.2017
Sales Manager
Iguana Vintage Clothing
04.2012 - 01.2017
Bachelors - English
Louisiana State University