Sam Mickey
Summary
Customer-focused professional with over four years of experience in customer-facing sales, outreach, and relationship building. Holds a Bachelor’s degree in Environmental Science. Background includes cold calling, product education, handling customer concerns, and supporting sales growth in fast-paced retail and pre-sales environments. Motivated to build a long-term career in outside sales within the construction materials industry.
Overview
8
8
years of professional experience
Work History
Sales Specialist/Solutions Leader
Petco
11.2022 - Current
- Supervise and support daily store operations
- Train, coach, and mentor new team members to improve performance and knowledge of procedures
- Work with customers to understand needs and recommend appropriate products
- Delivered customer service by providing solutions to pet care needs and product recommendations
- Built strong customer relationships, contributing to sales growth
Front Desk Manager and Pre-sales Associate
SPENGA
05.2022 - 08.2022
- Made 100-200 cold calls a day to generate leads and sell memberships before the gym opened
- Spoke with potential customers by phone, email, text campaigns, and in person
- Represented the fitness center at local events (e.g., farmers’ markets) to build awareness and generate leads
- Helped sell several hundred memberships under tight timelines leading up to opening
- Developed strong communication, persuasion, and customer relationship skills
Customer Service Associate
Hy-Vee
05.2018 - 03.2020
- Assisted customers with questions
- Managed order pick-up and assigned employees to carry out orders
- Answered routine questions and assisted guests
- Filled in for front-end managers when needed
Education
BA - Environmental Science
The University of Iowa
Iowa City, IA05.2025
Skills
- Customer-facing sales and support
- Cold calling and lead generation
- Product education
- Relationship building
- Time management
- Microsoft word and excel
- Customer service and care
Timeline
Sales Specialist/Solutions Leader
Petco
11.2022 - Current
Front Desk Manager and Pre-sales Associate
SPENGA
05.2022 - 08.2022
Customer Service Associate
Hy-Vee
05.2018 - 03.2020
BA - Environmental Science
The University of Iowa