HEATHER SHERROD
Rockport
Summary
Strategic healthcare technology professional with a consultative, relationship driven approach to driving provider adoption, efficiency, and ROI. Skilled in aligning digital solutions with clinical workflows, translating complex IT challenges into business opportunities, and strengthening client relationships. Proven success in enhancing solution performance, influencing best practices, and contributing to revenue growth and long-term client retention.
Overview
8
8
years of professional experience
Work History
Provider Solutions Specialist
HCA Corpus Christi Medical Center
09.2023 - Current
- Drove adoption and optimization of provider-facing technologies by leading training programs, forging strategic partnerships, and executing frontline implementation and support—including dictation, voice recognition, and clinical applications—streamlining workflows, reducing escalations, cutting time-to-proficiency, and strengthening physician satisfaction and engagement.
- Proactively engaged with physicians and practices through rounding, direct support, and service coordination to identify needs, resolve incidents, and drive root cause solutions—streamlining workflows, reducing escalations improving resolution times, and strengthening provider relationships and satisfaction.
Behavior Intervention Teacher
Aransas County ISD
Rockport
03.2022 - 09.2023
- Served as an escalation point for behavioral challenges, driving timely resolutions through collaboration and structured problem-solving.
- Facilitated staff training on de-escalation, compliance, and intervention strategies to strengthen support capabilities.
- Partnered with administrators and parents to analyze behavior data, implement targeted support plans, and ensure compliance with district standards.
- Leveraged digital tools to track performance, streamline communication, and support process improvements across departments.
Adapted Physical Education Teacher
New Braunfels ISD
New Braunfels
08.2017 - 02.2022
- Provided direct support to students with physical and cognitive challenges, designing accessible programs and technology-aided lesson plans.
Education
Bachelor of Science - Health & Fitness Management
Texas State University
San Marcos, TX05.2017
Skills
- Technical Support & Troubleshooting
- Workflow Optimization
- Training & Education
- Provider/Customer-Facing Communication
- Cross-Functional Collaboration
- Process Documentation
- Regulatory Awareness
- Digital & Office Tools
- Adaptability & Initiative
References
Claire Gillis, Assistant Principal & Mentor, Aransas County ISD, 832-715-9934, cgillis@rfisd.us
Metrics
Proven service leader recognized for consistently exceeding performance benchmarks, resolving 420+ client cases within the past year at an average turnaround of just 19 hours. Delivered rapid, high-impact solutions across all priority levels to safeguard operational continuity and elevate customer satisfaction. Strengthened frontline partnerships through 191 on-site, elbow-to-elbow support rounds in hospital and clinic settings, building trust and ensuring immediate solutions. Honored with 17 formal accolades (8 peer, 12 leadership) for exceptional responsiveness, collaboration, and commitment to service excellence.
Timeline
Provider Solutions Specialist
HCA Corpus Christi Medical Center
09.2023 - Current
Behavior Intervention Teacher
Aransas County ISD
03.2022 - 09.2023
Adapted Physical Education Teacher
New Braunfels ISD
08.2017 - 02.2022
Bachelor of Science - Health & Fitness Management
Texas State University