Hard working, thoughtful, detail-oriented and compassionate professional with over 17 years of experience in sales and customer support. Skilled in finding resources and implementing actions in order to support the unique needs of clients and employers. Skilled in managing both consumer and commercial accounts for timely collections. Well-versed in negotiating payment arrangements, understanding financial hardships, and maintaining respectful yet persuasive communication with clients. Strong analytical skills to track payments effectively and resolve billing discrepancies, contributing to improved cash flow and reduced delinquencies in previous roles. Adapt at fostering positive relationships with customers, enhancing client retention and satisfaction.
Available at request