Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Rebecca Faulkner

Evergreen,CO

Summary

Hard working, thoughtful, detail-oriented and compassionate professional with over 17 years of experience in sales and customer support. Skilled in finding resources and implementing actions in order to support the unique needs of clients and employers. Skilled in managing both consumer and commercial accounts for timely collections. Well-versed in negotiating payment arrangements, understanding financial hardships, and maintaining respectful yet persuasive communication with clients. Strong analytical skills to track payments effectively and resolve billing discrepancies, contributing to improved cash flow and reduced delinquencies in previous roles. Adapt at fostering positive relationships with customers, enhancing client retention and satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Collections Representative

PRQ Exteriors
Golden, CO
03.2024 - 03.2025
  • Communication with homeowners about current and past due invoices
  • Analyzing home claim documents with the client for clarity in understanding the approved cost
  • Corresponding with claims adjusters
  • Collaborating with account managers to find solutions to homeowner complaints

Broker/Advisor

GIA Risk Management
Wheatridge, CO
03.2014 - 07.2024
  • Sales in property and casualty insurance to individuals and businesses
  • Communication with policyholders to explain, analyze, change, or review coverages
  • Collaborate when needed with multiple insurance carriers underwriting, billing and claims departments
  • Resolve policy, premium, and billing discrepancies
  • Attend meetings, seminars and programs to learn about new products and services
  • Always growing new skills and seeking advice in developing new accounts

Staffing Coordinator

AIMHIRE
Denver, CO
01.2013 - 12.2014
  • Assisted in onboarding and data entry
  • Collaborated on marketing projects
  • Collaborated on organizing company gatherings and parties
  • Overall office support

Education

BA - Education

University of Memphis
Memphis, TN
01.2013

Skills

  • HubSpot
  • Google Workspace
  • JobNimbus
  • Microsoft
  • Policy standards and guidelines
  • Effective negotiator
  • Team collaboration
  • Team player
  • Payment arrangements

References

Available at request 

Certification

  • Colorado Insurance License, Property and Casualty. Current through 3/2026

Timeline

Collections Representative

PRQ Exteriors
03.2024 - 03.2025

Broker/Advisor

GIA Risk Management
03.2014 - 07.2024

Staffing Coordinator

AIMHIRE
01.2013 - 12.2014

BA - Education

University of Memphis
Rebecca Faulkner