Rebecca Fernandez
Clovis,CA
Summary
Accomplished Customer Service Representative at Pacific Gas & Electric Company, adept in conflict resolution and computer proficiency. Excelled in managing high-stress situations, enhancing customer loyalty by effectively resolving complaints. Demonstrated exceptional problem-solving skills, leading to improved resolution processes and team collaboration. Achieved significant improvements in customer satisfaction and service delivery.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Pacific Gas & Electric Company
11.1997 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Business Administration -
San Joaquin Valley College
Visalia, CA1997
Associate Of Business Administration - Business
College of The Sequoias
Visalia, CA06.1977
Skills
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Complaint resolution
- Professional telephone demeanor
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Pacific Gas & Electric Company
11.1997 - 03.2023
Business Administration -
San Joaquin Valley College
Associate Of Business Administration - Business
College of The Sequoias
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