Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

REBECCA FIGUEROA

River Grove,IL

Summary

Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.

Overview

32
32
years of professional experience

Work History

Sr. Manager – Finance Operations

CVS Health
Northbrook, USA
05.2021 - 11.2024
  • External client advocate: provided guidance and support to other business groups to strategically execute client requirements.
  • Managed operational outcomes, monitored business activity, and reported on potential risk by clearly defining acceptance criteria.
  • Spearheaded new IT projects by documenting and socializing client requirements with all critical business groups to ensure successful outcomes.
  • Established, updated, and maintained policies and procedures to increase productivity and efficiencies.
  • Utilized the Five Whys: root cause analysis to identify areas of breakdown and documented corrective action plans.
  • Served as Client Liaison: coordinated and facilitated weekly financial client inquiries and facilitated resolutions.
  • Managed key financial reporting needs by collaborating with internal and external stakeholders to identify reporting needs.
  • Worked with legal counsel to ensure business alignment on contract terms and conditions.

Sr. Manager – Implementation

CVS Health
Northbrook, USA
02.2018 - 05.2021
  • Led a team of 8 Implementation Managers on high profile strategic health plans.
  • Managed team and various work streams within multiple functional areas to strategically execute implementations.
  • Managed contractual Implementation Guarantees, monitored business outcomes, and reported potential risks to the business, clearly defining acceptance criteria and obtaining joint alignment across organization.
  • Responsible for implementation of new business for all lines of business with a focus on health plans.
  • Identified and developed client requirements, worked with functional areas to document and execute process.
  • Coordinated and facilitated discussions around best business practices.
  • Managed and maintained executive level dashboard for senior leadership.
  • Established and communicated clear goals, direction, and responsibilities to team.
  • Supported individual and team success by providing necessary resources and breaking down barriers.
  • Created a motivated environment that fosters creativity and innovation.
  • Defined measurable success criteria to track progress in achieving client goals.
  • Provided leadership and support on special projects improving implementation process and guidance with difficult situations.

Sr. Advisor – Implementation

CVS Health
Northbrook, USA
04.2013 - 02.2018
  • National health care implementation lead for high profile clients.
  • Collaborated with various functional groups to identify and develop new requirements to establish and improve process.
  • Coordinated and facilitated large projects and initiatives at all levels.
  • Responsible for maintaining data and reporting dashboards to senior leadership.
  • Planned and managed multiple projects.
  • Establish clear roles and responsibilities for team.
  • Encouraged team engagement, collaboration, and commitment.
  • Tracked project progress to ensure goals were met and projects stayed on schedule.

Implementations Manager – Implementation

CVS Health
Northbrook, USA
05.2007 - 03.2012
  • Worked with individuals at all levels to effectively identify and resolve complex installation issues utilizing effective project management methodologies and tools.
  • Implemented best-in-class enrollment experience for employers and members, effectively making positive first impressions of CVS Caremark.
  • Liaised with parent company, internal partners, clients, and vendors to properly position resources and manage effective projects.
  • Establish goals and responsibilities for team.
  • Supported individual and team success by providing necessary resources and breaking down barriers.
  • Established multi-directional communication channels to solicit and analyze feedback, ideas, and suggestions.
  • Identified subject matter experts and other data resources to resolve challenges.
  • Cultivated productive client relationships ensuring their needs were met.

Various Roles

Humana
01.1993 - 12.2007
  • Served in various roles at Humana over 14 years from 1993 through 2007.
  • Beginning as an Account Service Representative developing my skills and taking a Team Lead role as an Account Advisor.

Education

Bachelor of Arts, B.A. -

Luis University College
06.2025

Certified Project Manager -

05.2015

Associate of Arts and Sciences, A.A.S. - Computer Science

Harry S. Truman College
Chicago, IL
05.1992

Skills

  • Project management
  • Data reporting
  • Client relationship management
  • Process improvement
  • Risk assessment
  • Effective communication
  • Team leadership
  • Root cause analysis
  • Logistics operations management
  • Data-driven decision making
  • Corporate communications
  • Reporting oversight
  • Operations management
  • Troubleshooting and problem resolution
  • Cross-functional team leadership
  • Business performance management
  • Influencing and negotiating
  • Cross-functional collaboration
  • Talent development
  • Cross-functional communication
  • Change management
  • Team building
  • Self motivation
  • Verbal and written communication

Timeline

Sr. Manager – Finance Operations

CVS Health
05.2021 - 11.2024

Sr. Manager – Implementation

CVS Health
02.2018 - 05.2021

Sr. Advisor – Implementation

CVS Health
04.2013 - 02.2018

Implementations Manager – Implementation

CVS Health
05.2007 - 03.2012

Various Roles

Humana
01.1993 - 12.2007

Bachelor of Arts, B.A. -

Luis University College

Certified Project Manager -

Associate of Arts and Sciences, A.A.S. - Computer Science

Harry S. Truman College

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