Rebecca Fitzpatrick
Waterford,MI
Summary
Well-grounded Senior Store Manager with background leading retail location daily operations. Focused when responding to problems, mentoring staff and identifying areas needing improvement. Excellent motivator with upbeat attitude and history boosting employee and customer retention.
Overview
19
19
years of professional experience
Work History
Senior Store Manager
Famous Footwear
10.2020 - Current
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
- Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
- Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
- Maintained quality through training and coaching during daily activities.
Store Manager
Famous Footwear
10.2013 - 10.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Associate Manager
Famous Footwear
07.2013 - 10.2013
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Enhanced team productivity by implementing efficient project management strategies.
- Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
Assistant Manager
Famous Footwear
07.2009 - 07.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Sales Associate
Famous Footwear
07.2009 - 07.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Signing Specialist
Target
12.2007 - 06.2010
- Demonstrated attention to detail when proofreading materials for typographical errors or inconsistencies prior to posting.
- Adapted quickly to new software platforms and technologies used in the execution of signing tasks.
- Consistently met deadlines while balancing multiple assignments simultaneously without compromising quality.
- Maintained current knowledge of industry regulations and best practices through continuous professional development.
Sales Floor Team Member
Target
10.2005 - 12.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Education
Marketing
University of Michigan - Flint
Flint, MISkills
- Store operations
- Merchandise planning
- Staff Management
- Employee Scheduling
- Performance Improvements
- Customer Service
- Team Leadership
- Staff training/development
- Hiring and Onboarding
- Health and safety
Timeline
Senior Store Manager
Famous Footwear
10.2020 - Current
Store Manager
Famous Footwear
10.2013 - 10.2020
Associate Manager
Famous Footwear
07.2013 - 10.2013
Assistant Manager
Famous Footwear
07.2009 - 07.2013
Sales Associate
Famous Footwear
07.2009 - 07.2009
Signing Specialist
Target
12.2007 - 06.2010
Sales Floor Team Member
Target
10.2005 - 12.2007
Marketing
University of Michigan - Flint
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