Rebecca Fowler
Great Falls,MT
Summary
Versatile professional serving as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with various EHR programs coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Assistant/Medical Assistant
CalvertHealth Medical Center
08.2023 - Current
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Medical Secretary
Benefis Health System
03.2022 - 06.2023
- Lead scheduling secretary in 3 units consisting Pediatric, Orthopedics and Neuro-rehab outpatient PT, SLP and OT rehab
- Well Sky data programming, pre-authorization specialist
- Oversaw Benefis PT ergonomics assessments reducing workplace risk factors
- Ensured monthly/quarterly budgets requirements for 52 employees
- Monitors timeliness, accuracy and transmittal of patient intake/discharge files
- Advises lead therapist on policy changes from third party organizations
- Schedules office training, meetings and functions to maintain health care directives.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
Medical Secretary
Advanced Practice Physical Therapy
10.2020 - 03.2022
- Ran intakes of new patients, assured medical insurance and payment validation and maintained employee/patient schedule and records utilizing TheraOffice scheduling programming
- Created database that eased scheduling inputs and ensured integrity of HIPPA requirements
- Managed daily office operations/schedules for 5 therapists and 500 patients annually
- Requisitioned office supplies and related materials to sustain organizational needs
- Prepared, maintained and dispositioned required administrative reports and correspondence
- Collected, organized and complied data for management for health care billing needs.
Physical Therapy Technician
Elite Care Physical Therapy
11.2017 - 12.2019
- Scheduled new personnel for initial/orientation requirements
- Assist management in administrative training, organizational guidance for personnel assistance.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Increased physical therapist and patient customer satisfaction by recognizing and acting to meet various needs.
- Monitored patient progress and reported changes to physical therapist.
- Collaborated with physical therapist in creating patient treatment plans and specific home exercise programs.
Education
Associate Of General Studies - General Studies
Bloomsburg University of Pennsylvania
Bloomsburg, PASkills
- Program management
- Insurance Verification
- Medical Records Verification
- Client Relations
- Patient Communication
- Office Administration
- Patient Reception
- Rehabilitation Services
- HIPAA Regulations
- Patient Database Maintenance
- CPR Certified
- Electronic Health Records Systems
Certification
Continuous Process Improvement Certification, Joint Base Andrews Maryland - Green Belt Certification, IASSC for Six Sigma - Conflict Resolution Management, Benefis Health System - CPR Certified - Expert with MS Word, PowerPoint and Excel
Timeline
Office Assistant/Medical Assistant
CalvertHealth Medical Center
08.2023 - Current
Medical Secretary
Benefis Health System
03.2022 - 06.2023
Medical Secretary
Advanced Practice Physical Therapy
10.2020 - 03.2022
Physical Therapy Technician
Elite Care Physical Therapy
11.2017 - 12.2019
Associate Of General Studies - General Studies
Bloomsburg University of Pennsylvania
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