Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Francis

Piedmont,SC

Summary

Dynamic operations manager with a proven track record at Pizza Hut, excelling in team leadership and customer service. Enhanced operational efficiency through strategic staff training and process improvements, resulting in increased customer satisfaction. Skilled in money handling and problem-solving, fostering a culture of continuous improvement and high performance.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Moe's Southwest Grille
03.2024 - Current
  • Assisted in daily operations, ensuring seamless workflow and team collaboration.
  • Supported management in scheduling staff and organizing shifts effectively.
  • Maintained accurate records of inventory levels and supplier contacts.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Implemented feedback mechanisms to enhance customer service quality.
  • Monitored compliance with safety regulations during daily activities.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Contributed to team meetings by providing insights on operational challenges.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Delivery Driver and Trainer

Fed Ex Ground
02.2023 - 07.2025
  • Delivered packages efficiently while adhering to safety protocols and traffic regulations.
  • Navigated routes using GPS technology, optimizing delivery times and accuracy.
  • Managed inventory of delivery supplies, ensuring readiness for daily operations.
  • Communicated effectively with customers to provide updates on delivery status.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Delivered packages to customer doorsteps and business offices.
  • Resolved customer inquiries and concerns promptly, enhancing overall satisfaction.
  • Conducted vehicle inspections and maintenance checks to ensure operational reliability.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Restaurant General Manager

Pizza Hut
01.2020 - 10.2023
  • Directed daily operations to ensure exceptional guest experiences and operational efficiency.
  • Implemented staff training programs to enhance service quality and employee performance.
  • Analyzed sales trends and adjusted inventory levels to minimize waste and optimize cost management.
  • Developed marketing strategies that increased brand visibility and customer engagement.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Managed budgeting and financial reporting to maintain profitability while adhering to company standards.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Operations Manager

Rhino Concessions
04.2014 - 11.2019
  • Streamlined operational processes, enhancing efficiency and reducing downtime across departments.
  • Led cross-functional teams to implement process improvements, achieving higher productivity levels.
  • Developed and enforced standard operating procedures, ensuring compliance with industry regulations.
  • Trained and mentored staff on best practices, fostering a culture of continuous improvement.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Led team meetings to foster clear communication and ensure alignment with company goals, resulting in improved team morale.

Education

Wade Hampton High School
Greenville, SC
05-2012

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Staff training and development
  • Staff supervision
  • Operations management
  • Recruiting and interviewing
  • Multitasking

Timeline

Assistant Manager

Moe's Southwest Grille
03.2024 - Current

Delivery Driver and Trainer

Fed Ex Ground
02.2023 - 07.2025

Restaurant General Manager

Pizza Hut
01.2020 - 10.2023

Operations Manager

Rhino Concessions
04.2014 - 11.2019

Wade Hampton High School

Similar Profiles

CREATE PROFILE