Victoria Ames
Reading,PA
Summary
Proven team player with a track record of enhancing customer satisfaction at Moe's Southwest Grille through exceptional customer service and efficient meal preparation. Skilled in cash drawer operations and inventory management, demonstrating strong problem-solving and teamwork abilities. Achieved significant improvements in service quality and operational efficiency, embodying leadership and integrity in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Crew Member
Moe's Southwest Grille
03.2021 - Current
- Worked front counter and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Helper
Ames Mechanical
04.2019 - 03.2021
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Operated various hand and power tools to complete general tasks.
- Supported skilled workers with tasks such as measuring, cutting, and assembling materials for successful project completion.
- Provided reliable assistance to experienced professionals, enabling them to focus on more complex tasks or specialized areas of expertise.
- Gained valuable knowledge regarding industry best practices through regular interaction with seasoned workers.
Education
High School Diploma -
Wilson Area High School
West Lawn PA06.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Self-discipline
- Integrity and Honesty
- Safety awareness
- Initiative and Self-Motivation
- Leadership Qualities
- Verbal and written communication
- Store Opening and Closing
- Crew Leadership
- Resilience and persistence
- Valid Driver's License
- Complex Problem-Solving
- Visual Communication
- Positive Company Representation
- Diversity awareness
- Point of sale operation
- Quality Control Checks
- Team Player
- Dependable and Cooperative
- Attention to Detail
- Collaboration and Teamwork
- Adaptability and Flexibility
- Critical Thinking
- Decision-Making
- Customer Relations
- Handling Complaints
- Resolving Complaints
- Cash Drawer Operations
- Opening and closing procedures
- Food service standards
- Customer Transactions
Timeline
Crew Member
Moe's Southwest Grille
03.2021 - Current
Helper
Ames Mechanical
04.2019 - 03.2021
High School Diploma -
Wilson Area High School
Similar Profiles
Himanshu PatelHimanshu Patel
Chief Operating Officer at Moe's Southwest GrilleChief Operating Officer at Moe's Southwest Grille
Jessica StrilkivskyJessica Strilkivsky
Assistant Store Manager at Moe's Southwest GrilleAssistant Store Manager at Moe's Southwest Grille
Avon BrownAvon Brown
Prep Cook at Moe's Southwest GrillePrep Cook at Moe's Southwest Grille