Rebecca Franks
Hewitt,TX
Summary
Dynamic professional with extensive experience in retail management at 7-11, excelling in customer service and store organization. Proven track record in enhancing operational efficiency and mentoring staff. Skilled in POS systems and employee training, consistently improving customer experience.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
7-11 Convenience Store
Hewitt, TX
03.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Cashier
Walmart
Waco, TX
09.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Security Manager
Alert
Waco, TX
05.2019 - 08.2022
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Kept team compliant with security protocols and appearance standards.
- Conducted thorough background checks on potential hires to maintain a safe working environment for all employees.
- Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
- Investigated incidents and wrote reports.
Waitress Supervisor
Giovannis
Linden, TX
09.2016 - 10.2018
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
High School Diploma -
Linden Kildare
Linden, TX05.2019
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Store organization
- Time management
- Store opening and closing
- Attention to detail
- POS systems
- Employee scheduling
- Hiring and training
- Upselling and cross selling
Timeline
Assistant Store Manager
7-11 Convenience Store
03.2024 - Current
Cashier
Walmart
09.2023 - 02.2024
Security Manager
Alert
05.2019 - 08.2022
Waitress Supervisor
Giovannis
09.2016 - 10.2018
High School Diploma -
Linden Kildare