Rebecca Gambell
LAKE ST LOUIS,MO
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Red Lobster
06.2018 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Certified Restaurant Supervisor
Red Lobster
10.2016 - 06.2018
- Reduced employee turnover rate by creating an engaging workplace culture with open communication channels and opportunities for growth.
- Ensured seamless dining experiences with timely resolution of any service issues or guest complaints.
- Implemented standard operating procedures to maintain consistency in service, resulting in positive guest feedback and repeat visits.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Server
Red Lobster
11.2007 - 10.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Travel Agent/Office Manager
World Travel
06.1994 - 10.2007
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Updated and maintained customer databases to increase customer retention.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
Education
Associate of Arts - Accounting
St Charles Community College
St Charles, MoAssociate of Arts - Business Administration
Lincolnland Community College
Springfield, ILSkills
- Team development
- Inventory management
- Consumer relationship management
- Workflow efficiency improvement
- POS system proficiency
- Operational management expertise
- Talent retention
- Team leadership skills
- Comprehensive restaurant experience
- Cost management for labor and food
- Reliable job tenure
- Effective team leadership
Certification
ServSafe Certified
Timeline
Restaurant Manager
Red Lobster
06.2018 - Current
Certified Restaurant Supervisor
Red Lobster
10.2016 - 06.2018
Server
Red Lobster
11.2007 - 10.2016
Travel Agent/Office Manager
World Travel
06.1994 - 10.2007
Associate of Arts - Accounting
St Charles Community College
Associate of Arts - Business Administration
Lincolnland Community College
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