Rebecca G. Butler
Pell City,AL
Summary
Dynamic and results-driven professional seeking a long-term position that fosters company growth through a strong foundation in customer relations and business management. Recognized for exceptional time management and problem-solving abilities, along with a proven track record of reliability and adaptability. Quick to learn and implement new skills, dedicated to leveraging strengths to enhance team performance and support organizational objectives. Committed to positively contributing to workplace culture while driving success through collaborative efforts.
Overview
33
33
years of professional experience
Work History
Maintenance Cost Analyst
Montgomery Transportation Group
10.2014 - Current
- Supervise the admin team to ensure all personnel perform their duties to meet or exceed requirements.
- Analyze invoices to ensure pricing accuracy and warranty application prior to submitting to Accounts Payable for payment.
- Cost comparison between multiple vendors to ensure competitive pricing.
- Compile and distribute weekly productivity metrics, monthly GL activity reports, Monthly inventory reports, various other reports.
- Serve as liaison between my department and Cetaris software company to address company needs, correct SIM errors, conduct software upgrades, etc.
- Maintain equipment records for a fleet of 750+ tractors and 1500+ trailers to ensure DOT compliance, licensing requirements, and equipment file accuracy.
- Promoted five times throughout my tenure from Breakdown Support Specialist to Shop Supervisor, Driver Manager, Senior Breakdown Specialist, Maintenance Administrator, Senior Maintenance Administrator, then Maintenance Cost Analyst.
Bartender/Membership Chairperson
American Legion Post 400
Leeds, AL
10.2012 - 10.2014
- Ensure customer satisfaction through timely service.
- Coordinate special events including advertising, donation solicitation, activity planning, etc
- Process and submit membership applications, renewals, and changes.
MS Branch Manager
Mississippi Title Loans
Gulfport, MS
07.2009 - 06.2011
- Managed all aspects of daily operations including loan approvals, title liens, repossessions, vehicle evaluations, computer maintenance, reporting, state-mandated logs, etc.
- Made final decisions on repossessions & write-offs, coordinating with several towing companies to locate and repossess vehicles in default.
- Managed a staff of 3-6 including scheduling, work assignments, and performance evaluations.
- Maintained daily, weekly, and monthly branch performance reports.
Operations Assistant
John Fayard Moving & Warehousing, LLC
Gulfport, MS
05.2008 - 05.2009
- Coordinated all aspects of personal and business moves for clients including giving ballpark estimates, setting up in home estimates, registering shipments, coordinating driver assignments and labor through Allied Van Lines, resolving issues or complaints, and creating invoices once moves were complete.
- Coordinated all aspects of container rentals including consultations to determine what type of container a customer needed, working with the Operations Manager to schedule available labor, invoicing, etc.
- Coordinated all aspects of the FEMA account, including scheduling, invoicing, customer service, etc.
- Produced monthly recurring bills for storage in the warehouse.
- Light Collections work.
Dedicated Accounts Manager
Southern Cal Transport
Birmingham, AL
12.2006 - 05.2008
- Responsible for all aspects of account management for the dedicated division of Southern Cal Transport.
- Managed driver associates for dedicated accounts such as Independent Container Lines, Hyundai, and Cellofoam as well as over the road solo drivers.
- Responsible for all customer support functions to dedicated accounts.
- Assisted in the start up process of Hyundai account.
- Created and maintained excel spreadsheets to monitor account status.
- Created and maintained invoices based on customer specifications.
- Created and maintained driver payroll records.
- Posted EFS fuel transactions and maintained fuel cards for all divisions.
- Conducted training classes for all departments for computer system upgrade and served as primary point of contact for McLeod Software.
Director of Customer Care
Classroom Direct (aka School Specialty, Inc.)
Birmingham, AL
07.1992 - 09.2006
- Designed new departments and implemented procedures to assist the company in its growth from $1 million in annual revenues to more than $50 million.
- Met and exceeded performance goals consistently while remaining within budget.
- Managed a staff of up to 50 associates consisting of seasonal, full time, and part time associates.
- Created, produced, and distributed performance reports, performance metrics, incentive goals, evaluation forms, skills tests, EEOC reports, scheduling templates, and sales and staffing projections.
- Served as chairperson for safety team, fund raising events and company outings.
- Served as Project Manager on a company-wide business system conversion from DDMS to Ecometry.
- Assisted in designing and implementing a Customer Care scorecard and guidelines for an "A+ Customer Experience" program for all divisions of the parent company, School Specialty.
- Maintained Nortel phone system, including programming, maintenance and reporting.
- Traveled to other divisions to assist them in their transition to the new phone system, hiring and recruiting, computer system training, and Customer Care Management training.
- Served as our division's representative for the Corporate Branding Committee which was developed to unify all divisions under one brand and promote brand recognition in the marketplace.
- Served on the Corporate Enterprise Business System (EBS) team, whose objective was to identify and resolve gaps between the Oracle computer system and multiple computer systems throughout divisions and to ultimately convert all divisions to Oracle.
- Developed and conducted training programs for new associates on order entry, customer service, telephone etiquette, call center operations, accounting, and web customer support.
- Created and presented Power Point presentations for quarterly associate meetings and Lunch and Learn sessions.
- Conducted training classes on basic Microsoft Word, Excel, Outlook and various other programs.
- Various other accomplishments in operations management such as creating a returns process for customer returns, creating bid processes, creating warehouse office management procedures, etc.
Education
High School -
Chelsea High School
Chelsea, AL01.1988
Vocational Tech - undefined
Shelby County Vocational Tech
Columbiana, AL01.1988
Skills
- Microsoft suite
- Business analysis
- Pricing strategy
- Cost estimation
- Personnel management
Timeline
Maintenance Cost Analyst
Montgomery Transportation Group
10.2014 - Current
Bartender/Membership Chairperson
American Legion Post 400
10.2012 - 10.2014
MS Branch Manager
Mississippi Title Loans
07.2009 - 06.2011
Operations Assistant
John Fayard Moving & Warehousing, LLC
05.2008 - 05.2009
Dedicated Accounts Manager
Southern Cal Transport
12.2006 - 05.2008
Director of Customer Care
Classroom Direct (aka School Specialty, Inc.)
07.1992 - 09.2006
Vocational Tech - undefined
Shelby County Vocational Tech
High School -
Chelsea High School