Rebecca Gehrman
Lake Havasu City
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager
Anderson Automotive Group
01.2023 - Current
- Responsible to help assist the controller with the daily running of the business office.
- Process the financial statements for two auto dealerships.
- Handle the daily bank reconciliation, post the funding for the car deals, run reports and keep schedules clean and free from errors.
- Post the benefits and payroll template.
- Assist with the other members of the office when help is needed.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Assist customers with help with title questions, payable and receivable questions and for basic warranty questions.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
Assistant Office Manager
Anderson Automotive Group
01.2020 - 01.2023
- Responsible to help assist the controller with the daily running of the business office.
- Handle the daily bank reconciliation, post the funding for the car deals, run reports and keep schedules clean and free from errors.
- Assist with the other members of the office when help is needed.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Help train new employees.
- Assist customers with help with title questions, payable and receivable questions and for basic warranty questions.
Title Clerk
Anderson Automotive Group
01.2016 - 01.2018
- Responsible for titling customers vehicles for the state of Arizona and out-of-state customers.
- Post the daily license fees, cut the customer's back their refund checks, order duplicate titles.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Make sure customers have correct documents to complete their out of state registration.
- Communicated with customers to resolve common title issues.
Human Resource Assistant
Anderson Automotive Group
01.2015 - 01.2016
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Responsible for on-boarding new employees, oversee their policy training for the company.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Processed employee termination paperwork at direction of supervisory staff.
- Responded to employee inquiries regarding benefits and other HR topics.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Checked references for potential candidates.
Sales Consultant
Anderson Automotive Group
07.2015 - 12.2015
- Responsible to assisting customer in the purchasing of their new vehicle.
- Explain products and feature of the new vehicle to the customer.
- Take customer on test drives.
- Make sure customer had correct documents to purchase the new vehicle to include drivers license and insurance.
- Make sure the new vehicle is ready for the customer to drive off the lot.
Jewelry Sales Associate
Crown Jewels
01.2015 - 12.2015
- Responsible for setting up the jewelry in the cases each morning, cleaning.
- Help customers with questions regarding repairs, purchases, and selling their jewelry to the store.
- Assist customers in ordering custom jewelry, cleaning store at night.
Aflac Agent
Aflac
01.2012 - 01.2015
- Independent Agent representing Aflacresponsible for answering phones, and responding to emails.
- Helping customers with claims and insurance questions.
- Providing support to Aflac groups with payroll deductions, online billing and set up open enrollment appointments.
- Create reports for payroll groups.
- Fix problems customers have with billing and insurance problems.
- Responsible for maintain the rules and regulations of HIPPA.
- Must treat all customers in the most professional and ethical manner.
Education
Bachelor of Business Administration - Management
Strayer University
01.2019
AA - History
Mohave Community College
01.2015
Graduate -
Charles of Italy School of Massage Therapy
08.2009
High school diploma -
Alliance High School
05.2005
Skills
- AFIP Certified Profession in Financial Services
- Accounts Receivable
- Insurance
- HIPAA
- Office work
- Title Clerk
- Human Resources
- Sales
- Excel
- Customer Relations
- Phone answering
- Packing and Shipping
- Front Desk
- Leadership
- Accounts Payable
- Microsoft Office
- Customer service
- General Ledger Accounting
- Office Management
- Account Reconciliation
- Bank Reconciliation
- Management
- Administrative
- QuickBooks
- Attention to detail
- Microsoft Word
Certification
- CPFS -AFIP Certified Professional in Financial Services - Two Year Period
Timeline
Office Manager
Anderson Automotive Group
01.2023 - Current
Assistant Office Manager
Anderson Automotive Group
01.2020 - 01.2023
Title Clerk
Anderson Automotive Group
01.2016 - 01.2018
Sales Consultant
Anderson Automotive Group
07.2015 - 12.2015
Human Resource Assistant
Anderson Automotive Group
01.2015 - 01.2016
Jewelry Sales Associate
Crown Jewels
01.2015 - 12.2015
Aflac Agent
Aflac
01.2012 - 01.2015
Graduate -
Charles of Italy School of Massage Therapy
High school diploma -
Alliance High School
Bachelor of Business Administration - Management
Strayer University
AA - History
Mohave Community College
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