Rebecca Gillis
Montgomery,TX
Summary
Dedicated professional with a strong background in healthcare program management. Expertise in streamlining processes and ensuring compliance with industry regulations. Focused on leveraging leadership skills to drive quality improvement initiatives and enhance organizational efficiency.
Overview
10
10
years of professional experience
Work History
Program Manager
Monte Nido & Affiliates
Houston, TX
11.2023 - 08.2026
- Directed daily program operations while ensuring compliance with admissions procedures and regulations.
- Streamlined operational workflows among compliance department, outpatient providers, external vendors, and stakeholders to improve collaboration.
- Facilitated quarterly meetings to address compliance with Joint Commission standards, state licensure, and OSHA requirements.
- Coordinated communications regarding facility licensing and compliance issues to ensure regulatory alignment.
- Promoted quality and safety improvement initiatives alongside risk management throughout the organization.
- Developed presentations utilizing data for performance enhancement in regulatory compliance and health information management.
- Organized mandatory Joint Commission, OSHA, and state training sessions for all personnel each month and annually.
- Ensured programmatic compliance with staffing budgets alongside effective facilities management.
- Supervised hiring, training, scheduling, performance evaluations, and professional development of recovery coach staff.
- Performed regular medical record audits to ensure compliance and identify enhancements for program safety and quality.
Donation Coordinator
LifeGift Organ Donation Center
Houston, Texas
07.2022 - 11.2023
- Managed donor registration processes and maintained accurate records in database systems to ensure compliance and facilitate seamless donor engagement.
- Conducted medical suitability assessments and prepared supporting documentation for donor activities, ensuring adherence to regulatory standards and enhancing operational efficiency.
- Facilitated organ and tissue recovery procedures through collaboration with healthcare professionals.
- Supported donor families by providing organized resources and services during critical times, fostering compassionate communication and connection.
- Conducted compliance audits to uphold regulatory standards in donation practices.
- Adhered to AATB, CMS, and HIPAA regulations for handling donor PHI effectively.
- Acted as training coordinator for newly hired employees in communication and family services departments, assisting management.
Recovery Coach
Monte Nido & Affiliates
Houston, Texas
11.2020 - 02.2023
- Managed crisis situations, ensuring client safety and adherence to treatment agreements.
- Adjusted client plans based on progress monitoring, ensuring effectiveness and responsiveness to needs.
- Collaborated with multidisciplinary teams to enhance client support strategies, improving overall care.
- Determined best actions for clients through coordination with treatment team members.
- Upheld compliance by maintaining precise records of client activities and progress.
- Conducted training sessions for new staff on treatment standards and requirements.
Emergency Room Technician
CapRock Health System
College Station, Texas
01.2017 - 11.2020
- Coordinated emergency procedures with medical staff to enhance patient care delivery.
- Monitored vital signs and collected medical specimens while updating patient charts to support accurate medical records.
- Recorded patient information accurately within electronic health record systems.
- Performed quality assurance tasks to ensure compliance with emergency room processes and maintain equipment functionality.
- Provided education to patients regarding post-treatment care and follow-up steps.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH12-2020
Emergency Medical Technician -
RC Health Services
Houston, TX01-2022
Skills
- Healthcare data management
- Regulatory compliance
- Clinical compliance monitoring
- Quality improvement initiatives
- Budget management strategies
- Training program development
- Salesforce proficiency
- Microsoft Office skills
Timeline
Program Manager
Monte Nido & Affiliates
11.2023 - 08.2026
Donation Coordinator
LifeGift Organ Donation Center
07.2022 - 11.2023
Recovery Coach
Monte Nido & Affiliates
11.2020 - 02.2023
Emergency Room Technician
CapRock Health System
01.2017 - 11.2020
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Emergency Medical Technician -
RC Health Services