Rebecca Goodell-Heiniger

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Responsible to move staff through hotel, adjunct buildings, Conference rooms. restaurant, indoor swimming and outdoor patios

• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Assisted with marketing strategies to foster achievement of monetary needs.
• Drafted and distributed reports to assist board members with critical business decisions.
• Trained volunteer teaching teams, summer teen teams teaching kids clubs, Vacation Bible Schools, day camp and overnight camp
• Maintained bookstore inventory for main office

*identified patterns and trends which resulted in undesirable outcomes or compromised program compliance and developed corrective action plans to satisfy customer needs

*developed new-hire/agent/underwriter training to provide employees with the knowledge and tools necessary to improve personal performance and development

*collaborated with underwriting experts to assess and rectify agent/customer problems to deliver best practices and highest quality customer service

*established a positive work environment through teamwork

*developed innovative role-play scenarios to simulate real-life customer interactions, enhancing problem-solving abilities among trainees.

*mentored staff on sales delivery of all commercial products

*delivered highest quality internal services to employees

becoming co-president of employee club

• Continuously updated technical skills and knowledge of industry trends to maintain a competitive edge in the market.
• Improved workflow efficiency by implementing organizational systems for scheduling appointments, managing contracts, and tracking payments.
• Developed strong relationships with clients, ensuring their comfort and ease during portrait sessions.
• Delivered outstanding customer service, addressing any concerns or questions promptly and professionally.
• Enhanced client satisfaction by providing high-quality portrait photography services tailored to their specific needs.

• Enhanced student engagement by incorporating interactive activities and group projects into lesson plans.
• Implemented innovative teaching strategies that catered to various learning styles, leading to improved overall performance among the student body.
• Managed classroom behavior effectively, maintaining a respectful learning environment for all students.
• Developed strong relationships with parents, students, and colleagues through open communication and collaboration.
• Assisted in the planning and execution of campus events, ensuring smooth operations and positive experiences for all attendees.

*Evangelism, Discipleship, Bible Study Teacher for women's campus ministries religion departments

* trainee with Team Emphasis

*counselor/advisor to university students

*developed strong relationships with students, faculty and parents to aid in their support from freshmen through seniors

*led in the direction of activities for social needs of students through group activities.

• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Supported students in developing social skills through structured activities and positive reinforcement techniques.
• Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
• Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.

*Enhanced client satisfaction by addressing promptly and providing exceptional service.

*Generated additional sales opportunities with upselling and cross-selling techniques.

*Retained excellent client satisfaction ratings through outstanding service delivery.

*Used customer insights to develop innovative sales strategies to increase sales.

• Assisted in the planning and execution of promotional events, attracting new clientele and boosting overall sales performance.
• Participated in ongoing training programs to enhance product knowledge and improve sales skills.
• Worked closely with interior designers to create customized furniture packages for residential projects, maximizing project profitability without compromising quality or style.
• Developed and executed customer retention strategies, fostering loyalty among existing clients and generating repeat business opportunities.