Rebecca Gordon
Redmond
Summary
Dynamic communicator with a focused approach, consistently demonstrating unwavering integrity and a commitment to excellence. Extensive experience in customer service and the food industry enhances company efficiency and accuracy. Proven ability to thrive in fast-paced environments while ensuring exceptional customer satisfaction and managing multiple tasks and inquiries. Recognized for a proactive mindset, strong collaboration skills, and dedication to maintaining high standards in data management and organizational practices, contributing positively to team success and operational effectiveness.
Overview
2025
2025
years of professional experience
Work History
Server/Activities Assistant
AGEIS
Redmond, WA
2024 - 2025
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Monitored participant engagement and provided feedback for continuous improvement of activities offered.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
Guest and Mall Ambassador
RTC Mall Guest Services
01.2024 - 01.2025
- Enhanced guest satisfaction by addressing inquiries about mall services and amenities. Executed successful events at the mall, contributing to community engagement. Streamlined communication processes using phone, email, and Excel for inventory management. Resolved crises and disturbances efficiently by informing relevant departments.
- Monitored mall operations, ensuring compliance with safety standards and policies.
- Trained new staff on guest service protocols and operational procedures.
- Led initiatives aimed at enhancing the overall shopping experience through feedback analysis.
- Produced and distributed brochures, newsletters and press kits.
- Assisted in maintaining organized filing systems for easy access to information.
- Utilized spreadsheet software to compile and analyze data sets efficiently.
- Scanned documents and saved in database to keep records of essential organizational information.
Barista
Compass Group
01.2023 - 01.2024
- Achieved high customer satisfaction by delivering orders promptly and accurately, even with challenging drink requests. Optimized inventory management practices to align with budgetary goals and minimize excess waste. Innovated a diverse drink menu that successfully drew in a larger customer base, enhancing overall sales.
- Collaborated with management to enhance menu offerings based on customer feedback and trends.
- Established strong rapport with suppliers/vendors which led to improved delivery timelines for inventory restocking.
- Prepared and served high-quality espresso beverages while adhering to health and safety standards.
- Maintained cleanliness of workstations and equipment, following sanitation protocols to enhance customer experience.
Truck Loader
UPS Freight
Redmond, WA
2019 - 2023
- Loaded and unloaded freight using forklifts and hand trucks to ensure efficient operations.
- Inspected shipments for damage or discrepancies, maintaining accuracy in inventory management.
- Followed safety protocols to minimize risks while operating equipment in fast-paced environment.
- Successfully loaded various types of cargo such as pallets, crates, drums, and containers while maintaining compliance with regulations regarding hazardous materials handling.
- Consistently met deadlines for truck departures through effective prioritization of tasks and teamwork.
- Lifted and slid packages weighing up to 400lb on tucks to transport items.
- Used computers to enter data, track shipments and maintain records of products.
Cashier
Costco
10.2018 - 10.2022
- Achieved high customer satisfaction at checkout through efficient transaction processing. Integrated knowledge from various departments, including membership, tire, photo, gas, front end, deli, bakery, foods, and majors, to foster teamwork. Expanded skill set by engaging with multiple departments, leading to enhanced workplace versatility.
- Trained new cashiers on register operations and customer service standards.
- Assisted customers with product inquiries, ensuring prompt resolution of issues.
- Monitored and reconciled cash drawer discrepancies to ensure financial accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
High School Diploma -
Bellevue College
Bellevue, WA01-2015
Skills
- Strong customer relations expertise
- Valid food safety certification
- Proficient inventory management
- Adaptable and hardworking
- Certified in CPR, AED, and First Aid
- Skilled in Microsoft Office applications
- Skilled in transaction processing
- Multitasking and organization
- Scheduling
- Spreadsheet tracking
- Record keeping
- Email correspondence
Timeline
Guest and Mall Ambassador
RTC Mall Guest Services
01.2024 - 01.2025
Barista
Compass Group
01.2023 - 01.2024
Cashier
Costco
10.2018 - 10.2022
Server/Activities Assistant
AGEIS
2024 - 2025
Truck Loader
UPS Freight
2019 - 2023
High School Diploma -
Bellevue College