Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Banquet Supervisor
Silver Lake Country Club
Orland Park, Illinois
11.2024 - Current
Supervised banquet staff to facilitate seamless event operations and guest satisfaction.
Coordinated setup and breakdown of event spaces for diverse functions, enhancing overall event experience.
Collaborated with kitchen staff to maintain timely food service.
Organized and laid out buffet equipment, food displays, and other items.
Managed inventory and supplies for banquet services, ensuring timely availability and operational readiness.
Manager
Durbin's
Tinley Park, Illinois
01.2012 - 03.2022
Managed daily operations to optimize workflow and enhance service delivery.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Interacted with customers to address inquiries and provide assistance. to resolve concerns and improve overall experience.
Enforced customer service standards and resolved issues to maintain high-quality service.
Completed thorough opening, closing, and shift change functions to maintain operational standards.