April Castillo
Yukon,OK
Summary
Hospitality professional specializing in customer relations management and event coordination. Proven track record of leading teams in high-volume settings to deliver outstanding guest experiences. Strong skills in communication, multitasking, and problem-solving, complemented by experience in office support, scheduling, and data entry.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Banquet Supervisor
The Lively Hotel
Oklahoma City, Oklahoma
2024.11 - 2025.10
- Coordinated setup and breakdown of banquet facilities for various events.
- Trained new team members on service standards and event procedures.
- Communicated with clients to gather event requirements and preferences.
- Managed inventory for supplies and equipment related to banquets and catering.
- Collaborated with kitchen staff to ensure efficient meal service during large events.
- Developed staff schedules to maximize service coverage during peak periods.
- Ensured compliance with health and safety regulations throughout all events.
Banquet Bartender
The Fordson
Oklahoma City, Oklahoma
2024.07 - 2024.11
- Prepared cocktails for banquet events based on recipes and customer specifications.
- Ensured compliance with state laws regarding alcoholic beverage sales at all times.
- Executed closing duties including cash drawer reconciliation, end-of-shift reporting, and equipment cleaning.
Server
Ellison Hotel
Oklahoma City, Oklahoma
2023.06 - 2024.07
- Delivered exceptional customer service to improve guest dining experiences.
- Maintained cleanliness and organization of dining areas during shifts.
- Processed payments accurately and swiftly using point-of-sale systems.
Banquet Bartender
First National
Oklahoma City, Oklahoma
2022.10 - 2023.05
- Prepared and served diverse beverages for large banquet events.
- Trained new bartenders on service standards and efficient beverage preparation techniques.
- Engaged guests to foster a welcoming atmosphere during events.
Server/Bartender
Omni Hotels & Resorts
Oklahoma City, Oklahoma
2021.06 - 2022.10
- Monitored patron alcohol consumption to promote safety and responsible service.
- Prepared wine, beer, and cocktails for patrons efficiently.
- Provided seating and accommodations based on customer preferences and dining area capacity.
- Fulfilled customer, business operations, and server needs with minimal errors or delays.
Server/Bartender
Sheraton Hotel & Resorts
Oklahoma City, Oklahoma
2019.04 - 2021.05
- Prepared and served diverse beverages for large banquet events.
- Maintained cleanliness and organization of bar area to enhance efficiency.
- Adhered to safety protocols while responsibly mixing and serving alcoholic beverages.
Order Picker
Hobby Lobby
Oklahoma City, Oklahoma
2018.07 - 2019.04
- Efficiently operated warehouse equipment for order picking and preparation.
- Maintained inventory accuracy through regular cycle counts and audits.
- Coordinated with supervisors to address inventory needs and enhance workflows.
Customer Service Cashier
Cricket Wireless
Yukon, Oklahoma
2017.08 - 2018.07
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Maintained accurate cash drawer, balancing daily sales reports efficiently.
- Monitored inventory levels and communicated restocking needs to management proactively.
Server
Hyatt Regency
Dallas, Texas
2016.04 - 2017.08
- Greeted guests and presented menus, ensuring a welcoming atmosphere.
- Explained menu options and provided tailored suggestions to enhance dining experience.
- Accurately took orders for food and beverages to maintain efficiency.
- Checked food quality before serving to uphold standards of excellence.
Server
Oklahoma City Golf And Country Club
Oklahoma City, Oklahoma
2015.03 - 2016.04
- Delivered exceptional customer service to elevate guest dining experiences.
- Addressed guest inquiries and complaints efficiently and professionally.
- Assisted in training new servers to ensure service excellence.
- Greeted guests upon arrival and presented menus promptly.
Server/Bartender
Embassy Suites
Oklahoma City, Oklahoma
2014.01 - 2015.03
- Delivered exceptional customer service to elevate guest dining experiences.
- Demonstrated enthusiasm and extensive knowledge of restaurant menu offerings.
- Greeted customers, addressed inquiries, and recommended specials to drive sales.
Dental Assistant
South Point Dental
Oklahoma City, Oklahoma
2012.01 - 2013.08
- Captured bitewing, periapical, panoramic, and occlusal X-rays for dentist evaluation.
- Sanitized equipment and treatment rooms while restocking supplies post-treatment to ensure readiness.
- Educated patients on oral hygiene practices and provided post-treatment care instructions.
Server
Crown Plaza Hotel
Oklahoma City, Oklahoma
2010.07 - 2011.07
- Coordinated with restaurant staff to enhance operational efficiency.
- Demonstrated extensive knowledge of menu items and services offered.
- Facilitated communication between hosts, bussers, and kitchen staff for seamless service.
- Assisted in training new servers to uphold service standards.
Dental Assistant
Bright Smiles
Oklahoma City, Oklahoma
2009.06 - 2010.06
- Supported dentist during chairside procedures, ensuring efficient treatment delivery.
- Educated patients on oral hygiene and post-treatment care for better recovery.
- Collaborated with dental team to enhance workflow and improve patient satisfaction.
Server
Holiday Inn
Oklahoma City, Oklahoma
2006.02 - 2008.05
- Elevated guest dining experiences through exceptional customer service delivery.
- Executed money transactions accurately, adhering to company cash handling procedures.
Education
Some College (No Degree) - Dental Assistant
Platt Collage
Oklahoma City, OKGED -
Oklahoma City Community College
Oklahoma City, OKSkills
- Customer relationship management
- Food safety compliance
- Staff training and supervision
- Event coordination and management
- Time management skills
- Point-of-sale operation
- Fluent in Spanish
- Banquet operations and setup
- Beverage management and preparation
- Leadership and teamwork
- Multitasking abilities
- Inventory and stock management
- Cash handling expertise
- Alcohol safety regulations compliance
- Exceptional customer service
- Effective communication skills
- Flexible schedule availability
- Conflict resolution strategies
- Responsible beverage service practices
- Menu knowledge and upselling techniques
Languages
Spanish
Professional
Certification
liquor licence
Timeline
Banquet Supervisor
The Lively Hotel
2024.11 - 2025.10
Banquet Bartender
The Fordson
2024.07 - 2024.11
Server
Ellison Hotel
2023.06 - 2024.07
Banquet Bartender
First National
2022.10 - 2023.05
Server/Bartender
Omni Hotels & Resorts
2021.06 - 2022.10
Server/Bartender
Sheraton Hotel & Resorts
2019.04 - 2021.05
Order Picker
Hobby Lobby
2018.07 - 2019.04
Customer Service Cashier
Cricket Wireless
2017.08 - 2018.07
Server
Hyatt Regency
2016.04 - 2017.08
Server
Oklahoma City Golf And Country Club
2015.03 - 2016.04
Server/Bartender
Embassy Suites
2014.01 - 2015.03
Dental Assistant
South Point Dental
2012.01 - 2013.08
Server
Crown Plaza Hotel
2010.07 - 2011.07
Dental Assistant
Bright Smiles
2009.06 - 2010.06
Server
Holiday Inn
2006.02 - 2008.05
Some College (No Degree) - Dental Assistant
Platt Collage
GED -
Oklahoma City Community College