Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Additional Information
Timeline
Generic

Rebecca Gray

Summary

Dedicated Pharmacy Manager enthusiastic about helping diverse people and offering experience with regulatory requirements. Knowledgeable in steward leadership and creating a cohesive, self driven team to create highest level of patient care and optimizing team skills surrounding Medicare clinical measures. Bringing successful career history comprising more than 20 years.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Pharmacy Supervisor

Evernorth Care Group
05.2021 - Current
  • Oversee 1 pharmacist and 3 technicians and float staff; ensuring compliance with state, federal and organizational requirements. Onboard and train pharmacist and technicians new hires for the company.
  • Collaborated with interdisciplinary teams including medical directors, providers, office staff and clinical teams to develop comprehensive care plans tailored to individual patient needs.
  • Comprised many presentations and personal accounts and spoke in clinician meetings, retirement homes and on TV as Pharmacy spokesperson for our company and how we excel.
  • Devise and implement strategies to improve employee productivity, operational efficiency, inventory, sales, MTM completion and other Medicare Star ratings
  • Spearheaded program creation and personally trained pharmacists on Medicare SUPD/SPC opportunity patients; increasing star ratings from 1 and 2 stars in 2021 to 5 stars in 2023. Expert in this Star rated measure.
  • Discuss medical histories with patients in effort to provide most effective medical advice.
  • Optimize patient care through close collaboration with healthcare providers and pharmacists.
  • Manage a team of pharmacy technicians, fostering a collaborative work environment that prioritized patient safety.
  • Communicate with patients, ensuring that medical information is kept private.
  • Conduct regular performance evaluations for staff members, identifying areas of strength and opportunities for development.
  • Educate patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
  • Work as preceptor to provide practice-based instruction to students at pharmacy practice sites.

Pharmacy Manager

Wal-Mart Pharmacy
07.2013 - 04.2021
  • Met and overcame long standing employee and patient challenges
  • Built a new team with proficient, friendly, and knowledgeable technicians
  • Trained technicians properly with regard to SOP and raised expectations to include all relevant technician responsibilities
  • Initiated immunization program and MTM where it was not previously being executed
  • Continue challenging my staff to give them all the responsibilities they are able to do so Pharmacists can focus on highest quality patient care
  • Responsible for opening new store, overseeing compliance of set up and all regulatory aspects, building team from the ground up and gaining clientele
  • First store to set up and execute immunizations in the region as I felt its need in our community
  • Proficient in ability to delegate tasks when necessary to allow all employees to work at their highest level

Staff Pharmacist

Wal-Mart Pharmacy
11.2012 - 07.2013
  • Handling a high volume store while still providing quality patient care with minimal wait times
  • Comfortable with aspects of workflow, policies of the company, and knowledge of managerial responsibilities and goals
  • Ability to master change and adversity when necessary and keep the pharmacy functioning as a well oiled machine
  • Sound decision making skills in areas of managing internal staff dilemmas as well as issues with patient prescriptions

Pharmacy Intern/ Staff Pharmacist

Wal-Mart Pharmacy
11.2011 - 11.2012
  • Provide patients counseling on medications in high volume stores as well as transferring many prescriptions
  • Discussing new guidelines with the pharmacists and patients and determining if therapy change is warranted
  • Leading by example in the areas of overall workflow of the pharmacy
  • Working as part of the team and mitigating improvement of workflow and troubleshooting
  • Facilitating discussion regarding managerial duties and learning processes necessary to complete managerial requirements
  • Worked in a challenging location with high need patients and gained much experience with regard to multiple disease state issues and hospital discharges

Pharmacy Intern

Bashas' United Drug Pharmacy
06.2009 - 11.2011
  • Provide care for patients in the areas of data entry, filling prescriptions, transferring prescriptions, counseling patients and contacting physicians
  • Control inventory and maintain goals
  • Educate patients on how to use their glucose meter correctly and troubleshooting

Education

Doctor of Pharmacy -

Midwestern University College of Pharmacy Glendale
Glendale, AZ
06.2012

Pharmacy Based Immunization Delivery Certification

American Pharmacist Association
06.2012

Associates in Arts Degree -

Mesa Community College
Mesa, AZ
05.2009

Skills

  • Steward Leadership
  • Direct Patient Care
  • Patient Safety
  • Prescription Verification
  • Medication Reconciliation
  • Immunizations
  • Drug Interactions
  • Pharmaceutical knowledge
  • Patient Counseling
  • Workflow Optimization
  • Performance Metrics
  • Clinical Guidelines
  • Medicare and Medicaid process
  • Directing pharmacy operations
  • Medication Therapy Management

Certification

  • CPR certified through American Heart Association, current
  • Immunization certified through Arizona Pharmacy Alliance, current

Volunteer Experience

  • Evernorth Fun and Team Building Committee, present
  • Feed My Starving Children, past and present
  • AZCEND Food Bank, 2018-19

Additional Information

Registered Pharmacist I Arizona State Board of Pharmacy

Registered Pharmacist I Wisconsin State Board of Pharmacy

Preceptor I Midwestern College of Pharmacy

Preceptor I University of Arizona

Preceptor I Carrington College School for Pharmacy Technicians


Timeline

Pharmacy Supervisor

Evernorth Care Group
05.2021 - Current

Pharmacy Manager

Wal-Mart Pharmacy
07.2013 - 04.2021

Staff Pharmacist

Wal-Mart Pharmacy
11.2012 - 07.2013

Pharmacy Intern/ Staff Pharmacist

Wal-Mart Pharmacy
11.2011 - 11.2012

Pharmacy Intern

Bashas' United Drug Pharmacy
06.2009 - 11.2011

Doctor of Pharmacy -

Midwestern University College of Pharmacy Glendale

Pharmacy Based Immunization Delivery Certification

American Pharmacist Association

Associates in Arts Degree -

Mesa Community College

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Rebecca Gray