Rebecca Green
Greenfield,IN
Summary
Comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Account Manager
First Call Logistics
08.2023 - Current
- Generated an average of $150,000 monthly revenue while maintaining and executing impeccable customer service.
- Expertise in produce freight operations and temperature-controlled supply chains.
- Optimized routing options to minimize transit times and reduce costs for customers.
- Managed high-volume orders while maintaining strict attention to detail and accuracy in all transactions.
- Maximized profitability by effectively balancing cargo capacity utilization among various modes of transport.
- Expanded the company's network of reliable carriers, improving overall operational efficiency.
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
Account Executive
Spot Freight
06.2021 - 07.2023
- Independently generated a revenue stream of 2.3 million
through bidding and carrier sourcing. - Maintained operational efficiencies for customer's freight
through; load building, scheduling, issue escalation, and
capacity securement. - Managed high-volume FTL dry van shipments for JIT customers with zero-tolerance delivery windows.
- Served as a liaison between clients, carriers, and internal departments to ensure clear communication throughout the entire shipment lifecycle.
Night Audit Supervisor
The Alexander
07.2019 - 05.2021
- Auditing of numerical data and statistics to keep financial records complete and accurate at all times.
- Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
- Assessed data and information using Opera Systems to check entries, calculations and billing codes for 100% accuracy.
- Keeps accounts in balance and runs daily reports to verify totals.
- Interviews and trains new personnel on policies, procedures for both front desk and night audit duties.
- Updated all LSOP's for Guest Services to mirror current operational standards.
- Manages gift shop inventory - working closely with vendors to maintain bar levels for perishables and trendy merchandise.
Innkeeper
Nestle Inn Bed & Breakfast
10.2017 - 12.2020
- Managed 6 guest room property, maintaining appearance and cleanliness.
- Adequate knowledge of several third party booking engines such as Expedia, Booking.com, Airbnb, and Eventbrite.
- Independently secured and coordinated 35+ private whole house reservations and private cooking class events.
- Resolved guests complaints, concerns and inquiries via email and phone to ensure repeat bookings in fast paced environment.
- Trained all new personnel to maximize quality of service and performance.
- Reviewed potential candidate resumes for housekeeping positions.
Skills
- Operations
- Persuasive negotiations
- Revenue generation
- Vendor relations
- Event planning
- Multitasking
- Organizational skills
- Sharp decision making
- Excellent communication
- Attention to detail
Achievements
Hospitality Excellence Award 2020
Timeline
Account Manager
First Call Logistics
08.2023 - Current
Account Executive
Spot Freight
06.2021 - 07.2023
Night Audit Supervisor
The Alexander
07.2019 - 05.2021
Innkeeper
Nestle Inn Bed & Breakfast
10.2017 - 12.2020