Rebecca Griffith
Boonville,MO
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operator
Caterpillar
Boonville, MO
08.2023 - Current
- Followed established safety procedures while operating machinery and working around hazardous materials.
- Checked product quality against specified standards at each stage of production process.
- Reported any discrepancies or abnormalities in the production process immediately to supervisor.
- Maintained records relating to product output numbers, scrap rate analysis, downtime reports.
- Provided training assistance to new operators on proper machine operation techniques.
- Learned and followed safety and emergency procedures.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
Dispatcher
Robertson Williams Transport
Pleasant Valley, MO
08.2022 - 06.2023
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Ensured compliance with safety regulations and company policies.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Investigated and resolved customer and vendor issues to retain business.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
Sr Dispatcher
MFA Oil
Columbia , MO
02.2010 - 06.2022
- Coordinated with common carriers to ensure timely pick-up and delivery at various locations.
- Investigated any delays or issues that occurred during transit to determine root cause.
- Negotiated prices for transport services with external carriers when necessary.
- Responded promptly to emergency situations such as breakdowns or accidents involving trucks.
- Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
- Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
- Analyzed transportation costs and performance data to recommend strategies for cost reduction and efficiency improvement.
- Provided exceptional customer service, addressing inquiries and resolving complaints in a timely manner.
- Developed strong relationships with drivers through effective communication and problem-solving skills.
Sr Credit Coordinator
MFA Oil
Columbia, MO
10.2008 - 02.2010
- Reviewed credit applications and financial statements to determine credit worthiness of customers.
- Maintained customer files, updated account information, and tracked payment history.
- Researched and resolved customer disputes regarding invoices, payments, and discrepancies.
- Assisted in the collection of overdue accounts by contacting customers via phone or email.
- Developed relationships with customers and maintained open communication channels to ensure timely payments.
- Negotiated repayment plans with delinquent customers in order to minimize losses due to non-payment.
- Prepared various reports including aging analysis, delinquency status, and monthly activity summaries for management review.
- Ensured compliance with all applicable laws, regulations, policies, and procedures pertaining to consumer protection.
- Requested financial documents from customers.
Education
High School Diploma -
St. Clair High School
Saint Clair, MO05-1995
Business Administration
East Central College
Union, MOSkills
- Critical thinker
- Dispute Resolution
- Customer follow-up
- Attention to Detail
- Adaptability
- Excellent Communication
- Time Management
- Professionalism
- Team Collaboration
Affiliations
Dog Day care volunteer
Gardening enthusiast
Employee Recognition Committee Member
Certification
- WE Lead certification July 2024
- Organized for Peak Performamce Certificate Aug 2024
Accomplishments
- Employee of the month winner Nov 2023
- Employee of the month nominee March 2024
References
References available upon request.
Timeline
Operator
Caterpillar
08.2023 - Current
Dispatcher
Robertson Williams Transport
08.2022 - 06.2023
Sr Dispatcher
MFA Oil
02.2010 - 06.2022
Sr Credit Coordinator
MFA Oil
10.2008 - 02.2010
High School Diploma -
St. Clair High School
Business Administration
East Central College