Rebecca Griggs
Dallas,TX
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
2
2
years of professional experience
Work History
Manager
Dennys Restaurant
Terrell, Texas
02.2023 - 11.2024
- Reviewed completed work to verify consistency, quality, and conformance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Trained employees on additional job positions to maintain coverage of roles.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Assigned work and monitored performance of project personnel.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Server
Dennys Restaurant
Kaufman, Texas
02.2023 - 09.2024
- Maintained records of transactions made during shift as required by law or company policy.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Trained new employees to perform duties.
Education
GED -
John A Logan College
Carterville, IL09-1998
Skills
- Marketing
- Goal setting
- Policy and procedure development
- Partnership development
- Emergency response
- Clear communication
- Work prioritization
- Relationship building
- Strategic planning
- Conflict resolution
- Sales techniques
- Team leadership
- Policy implementation
- Complex Problem-solving
- Workforce management
- Time management
- Inventory management
- Customer service
- Schedule preparation
- Task delegation
References
References available upon request.
Timeline
Manager
Dennys Restaurant
02.2023 - 11.2024
Server
Dennys Restaurant
02.2023 - 09.2024
GED -
John A Logan College