Rebecca Guerrero
Dinuba,CA
Summary
Experienced intake supervisor with expertise in insurance verification, prior authorization, EHR documentation, and HIPAA-compliant record handling. Known for streamlining intake workflows, resolving issues quickly, and supporting high-quality patient care.
Overview
2
2
Languages
19
19
years of professional experience
Work History
Intake Supervisor
Integrated Care Systems
Visalia, California
07.2007 - Current
- Reviewed existing systems used by internal intake teams and suggested improvements where needed.
- Helped resolve customer complaints and conflicts tied to intake process.
- Created training materials for new staff on proper intake procedures.
- Identified issues that could delay completion of individual intake experiences.
- Managed confidential client data in compliance with HIPAA and other relevant regulations.
- Supported intake staff for integrated care systems on infusion referrals.
- Checked patient intake forms for completeness and accuracy.
- Coordinated intake scheduling with clinicians, case managers, and families.
- Resolved intake issues with payers, providers, and patients.
- Tracked referral routing across care programs and service lines.
- Trained staff on intake procedures and documentation standards.
- Verified patient insurance eligibility using payer portals and electronic health records for healthcare provider.
- Reviewed coverage details, copays, and deductibles for scheduled medical services.
- Secured prior authorizations by contacting insurance carriers and provider offices.
- Reviewed patient charts for accurate ICD-10, CPT, and HCPCS code assignment.
- Audited medical documentation for completeness, consistency, and coding compliance.
- Resolved customer inquiries through phone, email, and chat support
- Documented service interactions in records and case notes
- Explained policies, procedures, and product information to customers
- Coordinated escalation paths with leadership, vendors, and frontline departments.
Education
High School Diploma -
Sierra Vista
Dinuba, CA05-1994
Skills
- Intake coordination and insurance verification
- Prior authorization and EHR documentation
- ICD coding and referral management
- Patient intake and care coordination
- HIPAA compliance and confidentiality
- Team leadership and staff training
- Attention to detail and issue resolution
- Customer communication and client relations
- Case management expertise and policy enforcement
- Data entry proficiency and information management
- Follow-up skills and professionalism
- Charting and clinical documentation
- Multi-line phone operations and systems
- Cross-cultural sensitivity and communication skills
- Administration and operations management
- Teamwork and collaboration
- Root-cause analysis and analytical thinking
- Account reconciliation and problem-solving aptitude
- Event coordination and project management
- Customer service excellence and productivity improvement
- Organizational skills and staff management
- Quality assurance practices and coaching
- Vendor relations and time management
Languages
English
Full Professional
Spanish
Professional
References
References available upon request.
Timeline
Intake Supervisor
Integrated Care Systems
07.2007 - Current
High School Diploma -
Sierra Vista