Ruth Hedrick- Shaw
Newport News,VA
Summary
Reliable and efficient Intake Supervisor dedicated to providing strong professional and organizational abilities. Highly self-motivated, hard-working and capable of developing positive relationships within company. Extensive experience in patient intake process and related administrative functions. Recognized for strong work ethic and ability to ensure workflow coordination as well as team collaboration to support company in reaching goals.
Overview
17
17
years of professional experience
Work History
Intake Supervisor
Personal Touch Home Care and Hospice
02.2025 - Current
- Supervise intake team and processes, ensuring compliance with organizational policies and procedures.
- Train new coordinators and implement needed workflow changes
- Facilitate communication between departments to streamline and ensure accurate case management and follow up
- Analyze intake data to identify trends and recommend process improvements.
- Prioritize high-risk cases by assessing client needs accurately during the intake process, addressing and escalating cases as appropriate
- Mentor junior staff members, fostering professional growth and development within the team.
- Serve as a liaison between clients and service providers, facilitating communication and collaboration to ensure seamless care coordination.
- Maintain accurate and up-to-date client records in accordance with legal and industry specific standards.
- Collect, verify, record and process client demographics, insurance eligibility, and referral information.
- Efficiently monitor and conduct clinical review of patient referrals for acceptance
- Enhance office productivity by handling high volume of callers and patient follow up.
- Resolve issues through active listening and open-ended questioning, escalating major problems to manager.
- Effectively Collaborate with Intake Team to successfully help agency pass Medicare Audits and ensure Agency Accreditation
Intake Coordinator
Personal Touch Home Care And Hospice
02.2020 - Current
- Collected and documented all necessary patient medical information, insurance and home health orders to facilitate prompt admission to home care averaging 25 new patients daily.
- Completed skilled administrative work to support co-workers with heavy referral load, call volume and problem solving.
- Maintained professional relationship, communication and HIPAA standards with referral sources and patients throughout admission process.
- Determined eligibility for home care services
- Monitored EMR databases for new referrals and updated documentation for new and existing patients
- Maintained time sensitive deadlines and communication within agency departments regarding patient care, referrals, changes in patient status, orders and anticipated home care needs.
- Coordinated with outside agencies when needed for additional resources like DME, supplies and prescriptions.
- Capably prioritized daily responsibilities in fast paced, detail driven, time sensitive environment.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
Human Resources Coordinator
Personal Touch Home Care And Hospice
05.2018 - 02.2020
- Accepted and logged all applications and resumes, responsible for scheduling and conducting all interviews/hiring of Personal Care applicants and initial interviews for Professional applicants.
- Maintained on-boarding materials, planned and conducted new employee orientation, processed all background and reference checks, I-9 and initial hiring documents.
- Entered employee credentials into database (Allscripts), implemented system for assembling, maintaining, and self auditing physical and electronic employee files.
- Consistently maintained all personnel credentials required by law and ACHC, organized and oversaw in-services, and benefit open enrollment.
- Prepared and submitted all required documentation to corporate human resources regarding new hires, pay changes, benefits, workman's compensation, OSHA and all status changes.
- Calculated and tracked all professional field employee PTO awarding
- Worked closely with Branch Director, Clinical Manager and Personal Care Scheduler to coordinate staff education, competency testing, annual evaluations, employee disciplinary action and compliance.
- Directly prepared and distributed written and verbal information to inform employees of benefits, compensation, and personnel policies.
- Assisted Payroll Manager with determining payroll discrepancies, submitted requests for adjustments and completed initial entry of direct deposit account information utilizing AS400.
- Managed the assignment and return of all mobile devices.
- Created and implemented staff appreciation initiatives to promote individual morale and overall sense of community within branch.
- Actively supported other HR Coordinators with regular communication and team building.
- Ordered and distributed all office and break room supplies, clinical forms, copier paper, office equipment.
Receptionist/Office Assistant
Personal Touch Home Care And Hospice
10.2016 - 05.2018
- Directed incoming phone calls to appropriate departments.
- Received all visitors and deliveries into building.
- Assisted Human Resources with all document filing, file audits, missing documentation, scheduled interviews, maintained on-boarding packets, assisted with orientations and other tasks as assigned.
- Maintained all Start of Care packets for clinicians, distributed payroll, entered care teams into patient charts (EMR).
- Assisted Medical Records with new charts, filed patient medical documents, faxed discharge papers and closed down patient files.
- Reviewed patient files for diagnosis and co-morbidities so as to collect and mail appropriate patient education materials under guidelines of the Stay Home program.
Housekeeper
Sozo Clean
04.2016 - 10.2016
- Responsibly executed detailed cleaning services to residential and commercial customers.
- Worked both as a team and independently to accomplish a specified set of tasks in each location under strict time management.
Self- Employed/Owner
A Weathered Home
07.2009 - 10.2016
- Successfully performed all functions of a profitable self-employed home based business.
- Independently sourced, created, marketed, sold, shipped handmade and re-purposed decorative home furnishings on Etsy.com with over 1,500 sales.
- Negotiated consignment arrangements with local brick and mortar vendors and participated in multiple craft and small business trade shows.
- Established rapport within the local community resulting in custom orders and repeat business while working within deadlines.
- Consistently utilized social media to locate furniture for re-furbishing, re-selling and locating venues for sales Handled customer service issues and complaints with professionalism.
Education
Medical Terminology Certification
Thomas Nelson Community College
Hampton, VA2020
Human Resources Development
Pryor Learning
2019
Payroll Law
Pryor Learning
2019
General Studies
Christopher Newport University
Newport News, VA1997
Skills
- Strong attention to detail
- Insurance Eligibility review
- Data entry proficiency- Excel, Word, Matrix, Netsmart, Microsoft Office
- Organized time management and problem solving skills
- Self-motivated team player
- Strong Communication Skills with patients, team, management and community resources
- Consistent Team Support for Goal Achievement
- Proficient in Home Health Intake Specifications
- Capable of Multi-Tasking in High Pressure Environment
Timeline
Intake Supervisor
Personal Touch Home Care and Hospice
02.2025 - Current
Intake Coordinator
Personal Touch Home Care And Hospice
02.2020 - Current
Human Resources Coordinator
Personal Touch Home Care And Hospice
05.2018 - 02.2020
Receptionist/Office Assistant
Personal Touch Home Care And Hospice
10.2016 - 05.2018
Housekeeper
Sozo Clean
04.2016 - 10.2016
Self- Employed/Owner
A Weathered Home
07.2009 - 10.2016
Medical Terminology Certification
Thomas Nelson Community College
Human Resources Development
Pryor Learning
Payroll Law
Pryor Learning
General Studies
Christopher Newport University