Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Glenda Kennedy

Angleton

Summary

Intake Supervisor with expertise in compliance assurance, client confidentiality, and timekeeping management. Strong work ethic and adaptability in addressing new challenges. Proven ability to independently and efficiently acquire new skills.

Overview

38
38
years of professional experience

Work History

Intake Supervisor

Lone Star Legal Aid
Houston
07.2003 - 10.2025
  • Supervised intake process for clients seeking legal assistance and resources.
  • Monitored compliance with legal standards in all client intake activities and documentation.
  • Monitored performance metrics related to the intake process in order to identify areas for improvement.
  • Utilized case management systems to track client cases from intake through to completion.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Researched and prepared reports required by management or governmental agencies.
  • Ensured compliance with all applicable laws, regulations, and standards related to intake processes.
  • Managed various administrative duties such as maintaining records, completing reports, and responding to inquiries.

Computer Programmer

Pisgah Software
Lake Jackson
09.2001 - 05.2002
  • Wrote programs for computer platforms using various programming languages.
  • Designed, developed, and implemented software applications according to specified requirements.
  • Maintained and improved existing codebases, ensuring code efficiency and reusability.

Computer Programmer

Bureau of the Census
Washington
08.1987 - 1989
  • Debugged and tested code to ensure functionality and reliability.
  • Participated in code reviews to enhance coding standards and practices.
  • Wrote programs for computer platforms using various programming languages.
  • Maintained existing code by making modifications as needed.
  • Tested and debugged existing programs for accuracy and functionality.
  • Prepared charts and diagrams to illustrate system operation results to staff in other departments.

Education

Associate of Science - Chemical Technology

Brazosport College
Lake Jackson, TX
05-2013

Associate of Applied Science - Legal Assistant

Alvin Community College
Alvin, TX
05-2004

Bachelor of Science - Computer Science

Lamar University
Beaumont, TX
08-1986

Skills

  • Compliance and regulatory standards
  • Quality assurance
  • Attention to detail
  • Confidentiality management
  • Database maintenance
  • Multitasking and organization
  • Verbal and written communication
  • Business correspondence
  • Record keeping

References

References available upon request.

Timeline

Intake Supervisor

Lone Star Legal Aid
07.2003 - 10.2025

Computer Programmer

Pisgah Software
09.2001 - 05.2002

Computer Programmer

Bureau of the Census
08.1987 - 1989

Associate of Science - Chemical Technology

Brazosport College

Associate of Applied Science - Legal Assistant

Alvin Community College

Bachelor of Science - Computer Science

Lamar University

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