Open To Work
Tammy Taylor
Shallotte,NC
Summary
Experienced in coordinating intake processes within healthcare settings, ensuring compliance with regulations and enhancing operational efficiency. Developed policies and procedures to streamline patient intake, resulting in improved workflow and client satisfaction. Collaborated with interdisciplinary teams to address patient needs and facilitate smooth transitions through the intake process. Demonstrated strong organizational skills in managing confidential patient data and overseeing administrative duties related to admissions.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Intake Supervisor
Carolina dunes behavior health
Leland, Nc
04.2020 - Current
- Coordinated with external agencies to ensure continuity of care for clients.
- Maintained detailed logs of all activities associated with each patient's individual journey through the system.
- Created policies and procedures related to intake processes in order to streamline operations.
- Addressed any questions or concerns raised by team members regarding specific aspects of their roles within the department.
- Developed and implemented new systems for tracking patient information more accurately.
- Assisted with resolving customer complaints and conflicts related to the intake process.
- Ensured compliance with all applicable laws, regulations, and standards related to intake processes.
- Served as a liaison between patients, their families, and healthcare providers throughout the entire intake process.
- Monitored performance metrics related to the intake process in order to identify areas for improvement.
- Provided oversight of staff to ensure efficient workflow within the department.
- Managed various administrative duties such as maintaining records, completing reports, and responding to inquiries.
- Conducted regular audits of documentation related to the intake process in order to ensure accuracy.
- Evaluated existing systems used by internal teams involved in managing intakes, then made suggestions for improvement where necessary.
- Advised management on best practices for increasing customer satisfaction during the intake process.
- Analyzed data trends in order to make recommendations regarding changes or improvements in the process.
- Collaborated with other departments to develop strategies for improving overall efficiency of the intake process.
- Directed the intake process, including gathering and verifying patient information and coordinating with other departments.
- Coordinated resources across multiple departments in order to facilitate smooth transitions from one step of the intake process to another.
- Identified potential issues that could impede successful completion of an individual's intake experience.
- Provided information and referrals to clients for additional resources and support services.
- Scheduled appointments and coordinated logistics for initial assessments and follow-up meetings.
- Coordinated with external agencies and community partners to facilitate referrals and access to services.
- Participated in ongoing training and professional development related to intake procedures and client care.
- Conducted follow-up communication with clients to evaluate satisfaction and outcomes of services provided.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Managed confidential client data in compliance with HIPAA and other relevant regulations.
- Developed and maintained intake procedures to enhance efficiency and client satisfaction.
- Supported the development and implementation of policies and procedures to enhance service delivery and client care.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Guided employees in handling difficult or complex problems.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Oversaw the admissions process, ensuring compliance with regulatory standards and enhancing operational efficiency for new intakes.
- Collaborated with interdisciplinary teams to streamline patient assessments, fostering a more cohesive admissions experience.
- Implemented quality assurance measures for documentation, enhancing compliance and reducing discrepancies during patient admissions.
- Mentored junior staff on best practices within the admissions process, promoting a culture of continuous improvement and professional development.
- Managed the scheduling of admissions interviews, optimizing resource allocation and ensuring timely patient assessments.
- Conducted interviews with potential candidates to assess qualifications.
- Collaborated with faculty members on selection criteria and decisions.
- Maintained accurate records of applicant information in database system.
- Prepared reports on admissions activities for senior management review.
- Helped patients with admissions process and adhered to state and federal laws.
- Coordinated with admission team to schedule admission and recruitment programs.
- Completed document faxing, bookkeeping and accurate filing.
- Handled insurance claim duties and verified that each met standards of admissions.
Business Manager
JDS Logging
Ash, NC
12.2016 - Current
- Managing accounts, payroll, taxes, employee's, and Filing.
Habilitation Coordinator
LIFE Incorporated
Supply, NC
01.2015 - 07.2021
Waitress/Cashier
waffle house
Shallotte, NC
05.2012 - 05.2017
CNA/Med Tech
Hamlet House
Hamlet, NC
07.2009 - 05.2012
- Ordering meds, keeping medical records, managing med room, passing meds. also filling in for CNA/ and resident supervisor.
CNA - Certified Nursing Assistant
AUTUM CARE
Shallotte, NC
01.2005 - 05.2009
- Memory care/ working with elderly with dementia
Waitress/Hostess
Roberto's Ristorante
Holden Beach, NC
05.1995 - 10.2007
- Seasonal wait staff and hostess. Customer service
PCA Personal Care Assistant /med tech
LIFE Incorporated
Supply, NC
05.2000 - 02.2004
- Caring for mentally challenged adults every day needs. assisting with school, cooking, cleaning
Childcare Provider
cuddle bears day care
Supply, NC
01.1997 - 05.2001
Education
Certification in Facility management -
Elearning College
03.2021
Certification in supporting individuals with intellectual disabilities and mental illness -
Alison College
01.2021
College Degree in Certified Nursing Assistant -
Brunswick Community College
11.2006
College Degree in Child credentials 1 & 2 -
Brunswick Community college
06.1996
College Degree in Early Childhood Development -
Brunswick Community College
07.1995
High school diploma or GED -
Skills
- Caregiving
- Memory Care
- Dementia Care
- Alzheimer's Care
- Hospice Care
- Medication Administration
- Vital Signs
- Facilities Management
- Home Care
- Meal Preparation
- Patient Care
- Nursing
- HIPAA
- Childcare
- Developmental Disabilities Experience
- Mental Health Studies - Suicide, Violent Behavior and Substance Abuse
- Insurance verification included, but not limited to NC tracks Waystar, passport one source
- Data entry proficiency
- Charting and clinical documentation
- Insurance verification
- Scheduling appointments
- Patient scheduling
- Confidentiality
- Appointment scheduling
- Multi-line phone operations
- Active listening
- Handling complaints
- Database administration
- Staff development and training
- Staff scheduling
- Workflow coordination
- Database maintenance
- Teamwork
- Multitasking
- Team building
- Documentation and recordkeeping
- Administration and operations
- Relationship building
- Professional demeanor
- Schedule coordination
- Organizational skills
- Team collaboration
- Adaptability
- Self motivation
- Team management
- Documentation and control
- Decision-making
- Motivational leadership
- Staff training
- Scheduling and calendar management
- CPR and First Aide
- Case management
- Patient monitoring
- Home care
- Supervising experience
- Program management
- Curriculum Development
- Customer service
- Care plans
- OSHA
Certification
- Facility Management, Present
- Leadership & Management, Present
- Certified Nursing Assistant (CNA), Present
- Medication Administration, Present
- Supporting Individuals with Intellectual Disabilities and Mental Illness, 01/20, Present
- Mental Health Studies - Suicide, Violent Behavior and Substance Abuse, 03/21, Present
- First Aid Certification
- CPR Certification
- Certified Recovery Specialist
Personal Information
Authorized To Work: US
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
RemoteSalary Range
$26/hr - $1000/hrTimeline
Intake Supervisor
Carolina dunes behavior health
04.2020 - Current
Business Manager
JDS Logging
12.2016 - Current
Habilitation Coordinator
LIFE Incorporated
01.2015 - 07.2021
Waitress/Cashier
waffle house
05.2012 - 05.2017
CNA/Med Tech
Hamlet House
07.2009 - 05.2012
CNA - Certified Nursing Assistant
AUTUM CARE
01.2005 - 05.2009
PCA Personal Care Assistant /med tech
LIFE Incorporated
05.2000 - 02.2004
Childcare Provider
cuddle bears day care
01.1997 - 05.2001
Waitress/Hostess
Roberto's Ristorante
05.1995 - 10.2007
Certification in Facility management -
Elearning College
Certification in supporting individuals with intellectual disabilities and mental illness -
Alison College
College Degree in Certified Nursing Assistant -
Brunswick Community College
College Degree in Child credentials 1 & 2 -
Brunswick Community college
College Degree in Early Childhood Development -
Brunswick Community College