Rebecca Hale
Defiance
Summary
Dedicated professional skilled in case management, with a strong focus on empathy and problem-solving. Successfully coordinated diverse client needs while collaborating with community agencies to enhance resource access and promote client rights.
Detail-oriented Child Support Case Manager known for exceptional teamwork and time management skills. Proven track record of adjusting case strategies based on evolving client circumstances, ensuring safety and continuity of care.
Overview
11
11
years of professional experience
Work History
Child Support Case Manager
Williams County JFS
117 West Butler Street
01.2015 - Current
- Coordinated comprehensive case management services for diverse client needs.
- Developed individualized service plans to address client goals and challenges.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Collaborated with community agencies to facilitate resource access for clients.
- Advocated for clients' rights and ensured compliance with regulatory requirements.
- Monitored case progress and adjusted plans based on evolving client circumstances.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Trained and mentored new staff on case management protocols and best practices.
Education
High School Diploma -
Defiance High School
Defiance, OHSkills
- Problem-solving
- Case management
- Time management
- Case documentation
- Empathy and compassion
- Attention to detail
- Teamwork and collaboration
- Multitasking Abilities
Timeline
Child Support Case Manager
Williams County JFS
01.2015 - Current
High School Diploma -
Defiance High School