Rebecca Hampshire
Overview
24
24
years of professional experience
1
1
Language
Summary
Results-driven professional with extensive experience in support services. Recognized for strong recordkeeping skills, contributing to effective merchant solutions and enhanced customer satisfaction. Eager to leverage expertise to foster impactful relationships.
Work History
Senior Gift Card Support Specialist, Remote
Shift4 Payment Processing
Center Valley, PA
10.2015 - 07.2026
- Worked with merchants and dealers to perform gift card conversions by accurately preparing database information for a seamless transfer from the previous provider.
- Collaborated with POS support teams to troubleshoot and resolve merchant issues efficiently.
- Offered reliable, high‑quality assistance via phone, chat, and Salesforce case management, ensuring accurate tracking and swift resolutions increasing brand trust and satisfaction.
- Assisted merchants and dealers with gift card print orders by editing and preparing artwork files, then facilitating the approved submissions to a third‑party vendor for print.
Missionary and Education Promoter
Calvary Chapel Bucuresti
Bucharest, Romania
08.2005 - 08.2015
- Developed and led a comprehensive after‑school program for disadvantaged children, providing academic support as well as nutritional, hygiene, and life‑skills education.
- Enhanced collaboration between parents and school staff, resulting in improved student learning and achievement.
- Supervised in-country staff and secured funding, ensuring sustainability of their salaries and program continuity..
Administrative Assistant, Sales Department
Hawthorne Cat
San Diego, CA
01.2003 - 07.2005
- Executive Assistant to the Heavy Machinery Sales Manager, delivering department‑wide administrative support encompassing scheduling, travel planning, and operational coordination for sales staff.
- Prepared machine‑specific repair and maintenance manuals for clients, including detailed warranty information to enhance customer understanding and support.
- Coordinated training events, managing venue scheduling, speaker arrangements, and catering logistics to ensure successful execution and participant satisfaction.
Education
No Degree - Anthropology
Santa Monica College, 1992
Santa Monica, CASkills
- Support services
- Customer relationship management
- Escalation resolution
- Data management
Accomplishments
- Trained client staff to independently manage their loyalty program across Paytronix Systems, Merchant Centric and Vonage.
- Led the planning and execution of Hawthorne Cat’s Western States Sales Training, overseeing all seminar logistics, accommodations, catering, and a sunset cruise dinner experience for 100 sales representatives.
- Created a successful education program assisting homeless children to attend school and flourish in the community changing the trajectory of their future.
Languages
Romanian
Limited Working
Timeline
Senior Gift Card Support Specialist, Remote
Shift4 Payment Processing
10.2015 - 07.2026
Missionary and Education Promoter
Calvary Chapel Bucuresti
08.2005 - 08.2015
Administrative Assistant, Sales Department
Hawthorne Cat
01.2003 - 07.2005
No Degree - Anthropology
Santa Monica College, 1992