Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Rebecca Hancharik

Garrettsville

Summary

Dynamic Medical Secretary with extensive experience at Stephen D. Helper, M.D., excelling in appointment scheduling and patient record management. Proven ability to enhance patient satisfaction through effective communication and insurance verification. Recognized for streamlining office operations and ensuring accuracy in billing processes, contributing to a seamless healthcare experience.

Overview

21
21
years of professional experience

Work History

Medical Secretary

Stephen D. Helper, M.D.
Lyndhurst
06.2014 - Current
  • Key Holder; opening and closing offices before and after hours of operation
  • Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
  • Managed physician schedules, coordinating appointments and procedures effectively.
  • Processed payments for co-pays and services using computerized billing software.
  • Greeted patients upon arrival, collecting medical history and verifying insurance coverage.
  • Facilitated communication among patients and healthcare staff to enhance workflow.
  • Prepared patient charts for physicians before appointments, ensuring accuracy of information.
  • Maintained filing systems for patient records in accordance with policies and procedures.
  • Responded to patient inquiries regarding billing and appointment changes promptly.

Health Unit Coordinator

Cleveland Clinic Hillcrest Hospital
Mayfield Heights
08.2004 - 06.2014
  • Processed paperwork related to hospital admissions, discharges, and transfers.
  • Participated in team meetings regarding policy changes or improvements within the health unit.
  • Updated patient information in electronic systems according to established policies and procedures.
  • Coordinated communication between various departments within the facility regarding patient care needs.
  • Prepared new patient files by entering demographic information into a computer system.
  • Assisted with orienting new employees to departmental procedures.
  • Provided administrative support to nursing staff as needed.
  • Conducted quality assurance checks on all patient records for accuracy and completeness.
  • Maintained inventory of medical supplies and equipment in health unit.
  • Answered incoming calls and routed them to the appropriate departments or staff members.
  • Provided customer service assistance to patients who had questions or concerns about their care plans.
  • Managed daily operations of the health unit including filing, faxing, photocopying.
  • Performed clerical tasks such as typing letters, memos, and reports as requested by management.
  • Greeted visitors and directed them to the proper area of the office.
  • Organized patient records, charts, and other documents in an orderly manner.
  • Coordinated patient admissions, transfers, and discharges to ensure seamless workflow and patient satisfaction.
  • Responded to emergency situations by following hospital protocols and assisting medical staff as needed.
  • Monitored patient flow to optimize scheduling and minimize wait times for procedures or consultations.
  • Participated in staff meetings and training sessions to stay informed of hospital policies and best practices.
  • Processed physician orders, including medication, laboratory tests, and diagnostic procedures, accurately and promptly.
  • Responded to patient call lights quickly and expedited appropriate follow-through.
  • Ensured the cleanliness and organization of the nursing station and patient areas to maintain a safe environment.
  • Conducted unit greetings and orientations for newly admitted and transferred patients.

Education

High School Diploma -

Riverside High School
Painesville, OH
06-1978

Skills

  • Appointment scheduling
  • Medical billing
  • Patient record management
  • Electronic health records
  • Insurance verification
  • Customer service

Affiliations

  • Watching golf
  • Reading
  • Quilting
  • Cooking

Timeline

Medical Secretary

Stephen D. Helper, M.D.
06.2014 - Current

Health Unit Coordinator

Cleveland Clinic Hillcrest Hospital
08.2004 - 06.2014

High School Diploma -

Riverside High School

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