REBECCA HANLON
Duxbury,MA
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
7
7
years of professional experience
Work History
Account Manager II
Forrester
02.2022 - Current
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Grew existing contracts by 10-15% year over year while exceeding quota.
- Help migrate and show value of new product offerings to clients
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Sales Development Representative
Brightcove
06.2019 - 01.2022
- Assessed accounts and developed strategy to identify and engage buying centers.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Grew and maintained 4x pipeline coverage for assigned territory
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Premier Account Manager
Granite Telecommunications
02.2018 - 06.2019
- Increased existing business by 80% across 32 existing accounts while simultaneously generating net-new business Managed premier national accounts.
- Monitored client satisfaction and prioritized issue resolution for superior customer experiences.
- Set meetings and managed obligations to achieve established goals and commitments.
Education
Bachelor of Arts - Communication And Information Sciences
The University of Alabama
Tuscaloosa, AL05.2017
Skills
- MAC operating systems
- LinkedIn Sales Navigator
- ZoomInfo
- Salesforce
- Strategic Planning
- Forecasting and Account Management
- Strong Lead Development Skills
- Teamwork and Collaboration
- Client Relations
- Customer Service
- Goal-Oriented
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPersonal development programsTeam Building / Company Retreats401k matchStock Options / Equity / Profit SharingTimeline
Account Manager II
Forrester
02.2022 - Current
Sales Development Representative
Brightcove
06.2019 - 01.2022
Premier Account Manager
Granite Telecommunications
02.2018 - 06.2019
Bachelor of Arts - Communication And Information Sciences
The University of Alabama
Similar Profiles
Charlie BertramCharlie Bertram
Account Executive at ForresterAccount Executive at Forrester
MUKESH KUMARMUKESH KUMAR
Director of Software Development at ForresterDirector of Software Development at Forrester
ALAINA LADDALAINA LADD
Research Associate at ForresterResearch Associate at Forrester