- Masters prepared Registered Nurse leader and manager
- Certified Case Manager (CCM)
- Phi Theta Kappa Honor Society
- President of Nursing Class
- Motivational Interviewing Champion and speaker for state
- Nurse of the quarter Greene County Home Health
- Previous certified Police Officer for state of NC
- Led team for Practice chosen as exemplary quality improvement for asthma and chosen by Centers for Medicare and Medicaid as a national model
- Serve as representative for American Colorectal Cancer Roundtable
- Improved patient medication adherence for greater than 80 Practices
- Improved quality metrics for practices statewide for A1C, BP, wellness visits, immunizations and cancer screenings
- National Society of Leadership Certificate
REBECCA HARRIS
Pink Hill,NC
Summary
Transformational nurse leader, educator, and administrator with over twenty years of healthcare experience, specializing in the management and leadership of statewide quality improvement initiatives. Expertise in enhancing the performance of primary care practices to excel in value-based care, resulting in improved health outcomes for clients across North Carolina. Recognized for strategic thinking and a commitment to educational excellence, delivering impactful solutions that drive organizational success. Detail-oriented with exceptional communication and project management skills; dedicated to empowering staff through mentorship and coaching while optimizing processes to achieve team objectives and advance organizational growth.
Overview
10
10
years of professional experience
Work History
QIPS Practice Engagement Director
CCNC
Garner, NC
08.2022 - Current
- Lead a team across 100 counties in North Carolina to enhance practice engagement strategies to improve quality patient-centered care while earning shared savings. bonuses and thriving in value-based care
- Developed and implemented innovative programs to foster stakeholder partnerships and community outreach initiatives
- Analyzed engagement metrics to identify trends and recommend actionable improvements for client satisfaction
- Facilitated educational training sessions for staff and practices to support and promote quality improvements to meet benchmarks
- Lead multiple statewide projects and trainings to support practices to improve quality
- Collaborate with senior leadership to align engagement strategies with overall business objectives and mission-driven activities
- Oversee project timelines and deliverables, ensuring consistent quality and adherence to organizational standards in client interactions
- Increased client satisfaction by developing and implementing customized engagement strategies tailored to individual needs
- Evaluated project performance metrics, identifying areas for improvement in future engagements
- Built strong relationships with key stakeholders, fostering open communication and collaboration
Regional Director of QI Provider Services
CCNC
Garner, NC
06.2019 - 08.2022
- Led a quality improvement team in 27 counties in eastern North Carolina
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Developed regional strategies to enhance healthcare access and improve patient outcomes.
- Led teams in implementing quality improvement initiatives across multiple locations.
- Fostered partnerships with local healthcare providers to optimize resource utilization and service delivery.
- Analyzed performance metrics to identify trends and drive data-informed decision-making processes.
- Mentored staff on best practices in operational efficiency and stakeholder engagement.
- Coordinated training programs for leadership development, enhancing team capabilities and morale.
Quality Improvement Practice Support Coordinator
Vidant Medical Center/ Access East
Greenville, NC
12.2015 - 05.2019
- Directed quality assurance operations by establishing and maintaining policies, conducting chart audits, and overseeing staff training
- Educated and trained quality specialists and quality nurse specialists to enhance service delivery across twenty-seven counties in eastern North Carolina
- Spearheaded development and implementation of continuous quality improvement initiatives for practice support coordinator program
- Assured compliance with regulatory agencies and national patient safety goals
- Developed and presented detailed data analysis reports to executive leadership, facilitating informed decision-making for continuous quality improvement and accreditation compliance
- Conducted regular reviews of accreditation and certification criteria to maintain operational excellence within Community Care Plan of Eastern North Carolina
- Achieved scores exceeding 93% in merit-based payment system evaluations
- Facilitated quality improvement practices aimed at achieving optimal A1C and blood pressure targets for patient health
Professional Staff Development Coordinator
Vidant Medical Center/Access East
Greenville, NC
12.2015 - 05.2019
- Coordinated onboarding processes for new hires, facilitating smooth transitions into clinical roles.
- Created, planned and implemented orientation training program for 27 counties in eastern North Carolina for Nurse Case Managers, Supervisors, Social Workers, Patient Advocates, and Pharmacists.
- Managed and supervised a team of preceptors to train new hires for twenty-seven counties in eastern North Carolina
- Developed tools and resources to enhance staff competencies and improve patient care delivery.
- Led initiatives to streamline training workflows, resulting in improved efficiency and participant engagement in programs.
- Assisted organization through educating and training staff with organization success for National Committee for Quality Assurance (NCQA) Accreditation.
- Coordinated policy review and revisions to ensure continued compliance for National Committee for Quality assurance and accreditation for orientation training.
- Assured compliance with regulatory agencies and national patient safety goals.
- Consulted with nurse managers and department specific nurse preceptors in developing an effective process to implement educational tools for orientation and ongoing training.
- Made recommendations in work plans to improve performance as needed for new case managers, nurses and social workers.
- Facilitated open communication channels among employees, fostering a collaborative work environment conducive to growth and learning.
- Evaluated emerging healthcare trends to integrate relevant topics into ongoing education initiatives for staff enhancement.
- Developed and implemented training programs to enhance staff competencies and improve patient care delivery.
Education
Master of Science - Nursing Administration
University of Phoenix
Tempe, AZ06-2017
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ06-2015
Skills
- Experienced in data analysis techniques
- Clear verbal and written communication
- Skilled in software applications
- Time management
- Problem resolution
- Teamwork and collaboration
- Professional development
- Presentation skills
- Best practices optimization
- Strategic thinking
- Learning styles
- Relationship management
Interests
Timeline
QIPS Practice Engagement Director
CCNC
08.2022 - Current
Regional Director of QI Provider Services
CCNC
06.2019 - 08.2022
Quality Improvement Practice Support Coordinator
Vidant Medical Center/ Access East
12.2015 - 05.2019
Professional Staff Development Coordinator
Vidant Medical Center/Access East
12.2015 - 05.2019
Master of Science - Nursing Administration
University of Phoenix
Bachelor of Science - Nursing
Grand Canyon University