Rebecca Harrison
Farmington,NM
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
A-Med Supply
Farmington, NM
10.2021 - 02.2023
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Scheduled and confirmed appointments and meetings for patient for C-Pap set up and following up as well.
Customer Service Agent
Atlantic Aviation Group
Farmington, New Mexico
06.2020 - 10.2021
- Added fuel orders in system. Communicated with clients regarding account services, statements, and balances.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Upheld high standards of cleanliness, sanitation, and service.
Caretaker
Homestead RV
Kirtland, NM
12.2020 - 03.2021
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Welcomed customers and helped determine their needs. Accepted payments for stay and assigned sites depending on length of stay and length of RV.
Parts Clerk
Xanterra Parks And Resorts Grand Canyon
Grand Canyon, AZ
05.2019 - 03.2020
- Tracked maintenance activity using company software to confirm compliance with industry requirements.
- Scheduled and confirmed appointments and worked with Supervisors to schedule within their needs.
- Answered phone calls and answered questions from potential customers.
Customer Service Associate
Dermatology Associates PA
Huntsville, AL
02.2019 - 10.2019
- Scheduled new and existing patients for appointments.
- Scheduled sever Dr. and Assistants within their work schedule and time frame for each type of service.
- Supported customers continuously from sales process to product set-up and use.
Elderly Caretaker
Parents
Taft, TN
10.2018 - 05.2019
- Cared for my parents in their home with all aspects. Cooked, cleaned, bathed, medications, Doctor's appointments and any other need.
- Started with my Father needing attention due to several health concerns. My mother was suffering from Alzheimer's and cared for her until such time she passed.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort.
Pre-Access Representative
Benefis Healthcare System
Great Falls, MT
12.2014 - 10.2018
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Education
Bachelor of Science - Aerospace Technology
Middle Tennessee State University
Murfreesboro, TN03.1992
Skills
- Inbound and Outbound Calling
- Schedule Coordination
- Database Entry
- Office administration
Timeline
Customer Service Representative
A-Med Supply
10.2021 - 02.2023
Caretaker
Homestead RV
12.2020 - 03.2021
Customer Service Agent
Atlantic Aviation Group
06.2020 - 10.2021
Parts Clerk
Xanterra Parks And Resorts Grand Canyon
05.2019 - 03.2020
Customer Service Associate
Dermatology Associates PA
02.2019 - 10.2019
Elderly Caretaker
Parents
10.2018 - 05.2019
Pre-Access Representative
Benefis Healthcare System
12.2014 - 10.2018
Bachelor of Science - Aerospace Technology
Middle Tennessee State University
Similar Profiles
RUSTY RUSSELLRUSTY RUSSELL
BENEFITS AND AUTHORIZATION MANAGER at PIVOTAL MED SUPPLY LLCBENEFITS AND AUTHORIZATION MANAGER at PIVOTAL MED SUPPLY LLC
Justin HenryJustin Henry
Customer Care Representative at Universal Med SupplyCustomer Care Representative at Universal Med Supply
Yamille Van WindtYamille Van Windt
Office Manager at Kissimmee Med SupplyOffice Manager at Kissimmee Med Supply