Rebecca Hartley

* Complete Prior Authorizations with insurance Companies to get Oncology Medications covered for patients.

* Secure Financial Assistance in the forms of copay cards, grants and free drug programs for Oncology patients.

* Set up medication deliveries for Oncology patients through various Specialty Pharmacies

* Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Counted and labeled prescriptions with correct item and quantity.
• Stocked, labeled and inventoried medication to keep accurate records.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Processed incoming drug orders by checking deliveries against paperwork and updating computer system.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Counted and labeled prescriptions with correct item and quantity.
• Stocked, labeled and inventoried medication to keep accurate records.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Reviewed and verified customer information and insurance provider information.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Counted and labeled prescriptions with correct item and quantity.
• Stocked, labeled and inventoried medication to keep accurate records.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Entered and processed patients' prescriptions into internal system.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Collected co-payments or full payments from customers.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Followed through with client requests to resolve problems.
• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.