Rebecca Hartsough, MS
Golden,CO
Summary
Talented consultative sales professional, looking to combine medical device CRO experience with my passion for IVD/MDx. Clients say I'm genuine and honest, and close business because I genuinely care about them and understand their needs. For a decade, I consistently over-performed in my territory selling molecular diagnostics, custom & OEM assays. In my CRO position, I've learned a whole new industry to bring vital emerging medical device and diagnostics to market. My meaning in work comes from seamlessly connecting partners to strategic solutions for their success that leads to improving human health.
Overview
20
20
years of professional experience
Work History
Business Development Director II
Fortrea Clinical Services
08.2021 - Current
- Close multi-million dollar, complex, clinical trial opportunities.
- Complete and submit monthly, quarterly and yearly reports to support executive decision making.
- Negotiate and close long-term agreements (MSA, CSA) with new clients in assigned territory.
- Establish and maintain highly effective relationships with clients and industry partners to drive growth.
- Communicate directly with customers and partners to build strong business networks and relationships.
- Translate customer needs into solution requirements using powerful value propositions and negotiation skills.
- Identify business development challenges and customer concerns for proactive resolution.
- Key contributor to trade shows: increased RFPs by 50% for entire global team and gathered industry intelligence.
- Identify and pursue valuable business opportunities to generate new company revenue and improve bottom line profit.
Sr. Client Consultant
Promega Corp.
09.2010 - 08.2021
- Over-achieved plan 10 of 11 years, including shifting from "normal" sales to EU IVD COVID tests then EU IVD COVID antibody tests within 2 months of shut-down.
- Helped large volume of customers every day with catalog products, technical troubleshooting, long-term sales, and custom/OEM assays with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded to customer calls and emails same-day to answer questions about products and troubleshooting molecular assays.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Coordinated with R&D, custom/OEM, to provide unique MDx assays for university clinical labs & major biotech.
- Prepared, submitted, and presented reports to keep management informed of sales activities and progress.
- Presented product information to large groups of clients to educate and grow business.
- Offered scientific troubleshooting advice to assist customers with technical issues.
- Collaborated with other departments to develop ways to increase customer satisfaction, including marketing, website, R&D, product managers, & CRM teams.
- Mentored new team members in learning products, CRM, and traveled in the field for customer visits.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve products provided, and came out with new products because of these efforts.
- Increased efficiency and team productivity by promoting operational best practices by implementing and championing new CRM tool.
Guest Lecturer
University Of Colorado, Anschutz Medical Campus
02.2017 - 02.2020
- Prepared and delivered lectures Masters students on genetics in industry.
- Guided class discussions to encourage debate and feedback among students.
- Created test questions to go along with my lecture and answered students' questions.
- Prevented information overload by limiting content and emphasizing key points.
- Mentored and advised students to explore career pathways in biotech industry. Helped 9 post-docs get jobs in industry.
Lab Technician
University Of Michigan, Human Genetics Dept.
06.2003 - 06.2005
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Maintained documentation on tests performed in lab by keeping a precise lab notebook.
- Kept hazardous waste safe by keeping logs and coordinating with waste pick-up.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Proficient in: cloning, WESTERN blot, PCR, FISH, genotyping, mouse husbandry, qPCR, vivisection, embryo harvest, histology & cryosection.
- Recognized as maintaining most sterile mouse colony in a room shared by five labs with 10,000 mice.
- Encouraged by head of UM histology core to start my own histology company, my slides were called "excellent & beautiful" by our collaborator.
- 2nd author on publication: Dagenais SL, Hartsough RL et al. 2004. Foxc2 is expressed in developing lymphatic vessels… Gene Expression Patterns 4: 611-619.
Education
Master of Science - Cell & Molecular Biology
Baylor College of Medicine
Houston, TX04.2008
Bachelor of Science - Biology
Oberlin College
Oberlin, OH05.2003
Skills
- Consultative Sales Techniques
- Account and Territory Management
- Strategic Partnership
- Critical and Creative Thinking "out of the box"
- ELISA, PCR, cloning, FISH, histology, vivisection
- Clear Public Speaking Skills
- Strategic Negotiations
- Microsoft and SalesForce CRM System Expert
- Cross-Functional Collaboration
- Issue Resolution-esp with difficult clients
- Client Consultations
- Goals and Performance
- Team Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Business Development Director II
Fortrea Clinical Services
08.2021 - Current
Guest Lecturer
University Of Colorado, Anschutz Medical Campus
02.2017 - 02.2020
Sr. Client Consultant
Promega Corp.
09.2010 - 08.2021
Lab Technician
University Of Michigan, Human Genetics Dept.
06.2003 - 06.2005
Master of Science - Cell & Molecular Biology
Baylor College of Medicine
Bachelor of Science - Biology
Oberlin College
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