REBECCA HESTER
Commerce,MI
Summary
Healthcare operations professional driving efficiency in multi-site practices through effective process improvement and standardized procedures. Analyzes operational data to support leadership decisions and enhance patient care quality while maintaining high accuracy and compliance standards.
Overview
8
8
years of professional experience
Work History
Practice Coordinator
DMC / Tenet Healthcare
Commerce, MI
11.2023 - Current
- Coordinate daily operations across multiple physician offices, ensuring efficient workflows for providers, clinical staff, and front office teams.
- Develop and maintain standard operating procedures, enhancing consistency across locations.
- Track and analyze patient service metrics to identify opportunities for operational improvement.
- Train and onboard staff on office procedures, workflows, and best practices.
- Resolve billing and insurance issues through clear communication and follow-up, maintaining a positive customer experience under pressure.
- Manage multiple priorities while maintaining compliance with HIPAA and organizational standards.
Customer Operations Representative
RPM Freight Systems
Royal Oak, MI
02.2022 - 03.2023
- Managed inbound customer orders from receipt through delivery, ensuring accurate processing in internal systems and timely shipment tendering with carriers.
- Processed customer orders and shipping documents, verifying bills of lading to achieve precise internal order entry and facilitate timely warehouse output.
- Liaised between customers, carriers, and internal teams to resolve issues promptly and foster positive customer relationships.
- Created and maintained standard operating procedures to improve consistency and streamline daily operations.
Field Marketing Manager
Micro Focus
Troy, MI
06.2018 - 02.2022
- Organized sponsorships at large events and tradeshows, expanding brand awareness.
- Crafted team newsletters, editing and publishing tips, challenges, training/company news, and opportunities.
- Consistently developed and expanded the sales pipeline, ensuring growth in new and existing customer rates.
- Collaborated with sales, marketing, and leadership teams on cross-functional projects and special initiatives to drive results.
Education
Associate Degree -
Eastern Michigan University
Ypsilanti, MISkills
- Healthcare Operations
- Provider Coordination
- SOP Development
- Reporting & Data Analysis
- Workflow Optimization
- Scheduling
- Documentation Management
- EMR/EHR Systems
- Project Coordination
- Cross-Functional Collaboration
- EMR/EHR Systems
- Microsoft Office Suite
- Problem Solving
- HIPAA Compliance
Timeline
Practice Coordinator
DMC / Tenet Healthcare
11.2023 - Current
Customer Operations Representative
RPM Freight Systems
02.2022 - 03.2023
Field Marketing Manager
Micro Focus
06.2018 - 02.2022
Associate Degree -
Eastern Michigan University