Rebecca Hibbs
Summary
Dynamic Store Manager with a proven track record at Goodwill Industries of Arkansas, excelling in customer service and operations management. Enhanced employee engagement and reduced turnover by fostering a supportive environment. Implemented effective loss prevention strategies, significantly minimizing shrinkage while maintaining exceptional customer relations and operational efficiency.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Knowledgeable with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Goodwill Industries of Arkansas
07.2019 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Manager in Training
Goodwill Industries of Arkansas
10.2020 - 07.2021
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Gained knowledge of company policies, protocols and processes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Went to any location in the state that need help or was short handed with employees
Assistant Manager
Goodwill Industries of Arkansas
08.2018 - 10.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
High School Diploma -
Fort Chiswell High School
Max Meadows, VA05-1995
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store merchandising
- Cash management
- Shift scheduling
- POS systems
- Supply ordering
- Policies and procedures
- Employee scheduling
- Accurate cash handling
- Documentation and reporting
- Relationship building and management
- Operations
Accomplishments
- Managed a store that exceeded company expectations in every category during the stores quarter.
- Achieved the goal of a 2 million dollar store within 1 year.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 40 +staff members.
Certification
- CPR/AED Certification
- Forklift Certification
- Mental Health
Timeline
Manager in Training
Goodwill Industries of Arkansas
10.2020 - 07.2021
Store Manager
Goodwill Industries of Arkansas
07.2019 - 04.2024
Assistant Manager
Goodwill Industries of Arkansas
08.2018 - 10.2020
High School Diploma -
Fort Chiswell High School
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