Devin Armer
Summary
Dynamic leader with proven success in exceeding sales goals by 65% at Goodwill Industries of Arkansas, adept in performance monitoring and staff recruitment. Leveraged promotional planning and strong multi-tasking to drive business growth and operational excellence. Skilled in fostering staff relations and mentoring teams for peak performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Goodwill Industries of Arkansas
10.2016 - Current
- Submitted orders for new inventory.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Exceeded sales goals by 65% multiple years and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
General Manager
Kelley's Kickin Chicken
03.2011 - 09.2016
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Shift Lead Manager
SUBWAY®Restaurants
03.2008 - 03.2011
- Set overall vision and provided team leadership.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance.
Education
Master of Arts - Psychology
Southern New Hampshire University
Hooksett, NH08-2025
Bachelor of Arts - Political Science And Government
Arkansas State University
Jonesboro, AR10-2024
Skills
- Performance monitoring
- Promotional planning
- Staff recruitment
- Loss prevention
- Process improvements
- Staff relations
- Shift scheduling
- Strong multi-tasking
- Sales leadership
Accomplishments
- Promoted to Store Manager in only 2 years from entry level
- Opened a new store with record numbers on grand opening day and week.
- Safety Captain for the region for 5 years
- Training and Development Committee
- Increased Sales by 65% first year in multiple locations
Certification
Mental Health First Aid
Timeline
Retail Store Manager
Goodwill Industries of Arkansas
10.2016 - Current
General Manager
Kelley's Kickin Chicken
03.2011 - 09.2016
Shift Lead Manager
SUBWAY®Restaurants
03.2008 - 03.2011
Master of Arts - Psychology
Southern New Hampshire University
Bachelor of Arts - Political Science And Government
Arkansas State University
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