Rebecca Hollstein
Flagstaff,AZ
Summary
Dedicated professional with strong skills in employee training, cash handling, and inventory management. Committed to delivering exceptional customer service and enhancing team collaboration.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Renton, WA
09.2025 - Current
- Prepared high-quality espresso beverages following company standards.
- Provided excellent customer service in a fast-paced environment.
- Maintained cleanliness and organization of workspace and equipment.
- Operated cash register and handled customer transactions efficiently.
- Assisted with inventory management by restocking supplies as needed.
- Collaborated with team members to ensure smooth store operations.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Customer Service Manager
Kroger
Renton, Washington
05.2021 - 09.2026
- Managed customer inquiries through various communication channels.
- Trained and mentored new customer service representatives.
- Developed and implemented customer service policies and procedures.
- Coordinated scheduling for customer service staff shifts.
- Ensured compliance with company standards and policies in service interactions.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Developed and implemented strategies for providing excellent customer service experience.
Education
High School Diploma -
Premier High School
Early, TX06-2019
Associate of Arts - Teaching
University of Anchorage Alaska
Anchorage, AKSkills
- Employee training
- Team collaboration
- Inventory management
- Order processing
- Cash handling
- Opening and closing coordination
- Espresso machine operations
- Store operations coordination
- Customer relationship management
- Verbal and written communication
References
References available upon request.
Timeline
Barista
Starbucks
09.2025 - Current
Customer Service Manager
Kroger
05.2021 - 09.2026
High School Diploma -
Premier High School
Associate of Arts - Teaching
University of Anchorage Alaska